The other primary hardware replacement offering is Onsite Support. Onsite Support leverages the Advance Replacement service and enhances it with the addition of a Cisco Field Engineer.

Onsite Support includes the benefits and features of Advance Replacement, in addition to providing your customer with the added insurance of a qualified engineer who will replace parts at their site.

Onsite Support takes advantage of Cisco technology expertise and best practices to ensure your customer’s network operates at the highest levels of availability and performance.

With Onsite Support, your customers choose from the same four Advance Replacement delivery options. The only difference is that the delivery options for Onsite Support refer to both the time frame in which the replacement part is received and the arrival of the onsite field engineer.