Congratulations. You have completed Module 8: Hardware Replacement. In this module you learned to:

• Identify the services provided by Hardware Replacement
• Define Advance Replacement
• Identify the Advance Replacement delivery options
• Define Onsite Support
• Describe the benefits of Advance Replacement
• Explain how you would respond to a customer’s objections to hardware replacement

In Module 9: Measuring Performance, you are going to learn about how to use metrics to measure your performance.