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Welcome to Module 9: Measuring Performance. When you have completed this module, you will be able to: - Identify and describe each of the metrics at which partners look
- Describe the role of Service Contract Center (SCC)
- Describe the role of Service Support Center (SSC)
- Explain how partners use Performance Metrics Central (PMC)
It will take you approximately 10 minutes to review this module. You will begin this module by reviewing the types of metrics that partners look at.
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