As a Cisco partner or reseller, you will need to work with your customers to determine which delivery option best meets their network availability requirements. It is important to let customers know the delivery option selected refers to the time frame in which they can expect to receive the replacement part from the time of problem determination and parts dispatch by the Cisco TAC.

It is a good idea to keep the following questions in mind as you work with your customers to determine the appropriate level of Advance Replacement support that will meet their needs.

• Does your customer already have an onsite engineer, or will they need support from you?
• Does your customer need 24-hour, around-the-clock support?
• How critical is their Cisco hardware to the operation of the network?