Various combinations of these key components make up the Cisco portfolio of Technical Support Services programs. These programs include:

• Cisco SMARTnet Support
• Cisco SMARTnet Onsite Support
• Software Application Support (SAS)
• Software Application Support plus Upgrades (SASU)
• Partner Service Programs
• SMB Support Assistant

Think of each of the service components as pieces of a puzzle that work together to form a complete service program that you can sell to your customer. In this module you will learn about each of the Cisco Technical Support Services programs.