Improving Citizen Services
Discover an innovative and smart way for governments to connect with citizens.
Help Citizens Access the Services They Need
Give citizens convenient, cost-effective, face-to-face access to government representatives and services from remote locations with Cisco Remote Expert Smart Solution for Government Services. Remote Expert Manager software, a touch screen monitor, and a document scanner, all conveniently located in the point of delivery (POD), make sharing documents and collaborating together simple.
Place a POD in a convenient location close to citizen residences and workplaces and reduce both the cost of serving the public and your carbon footprint.
- High-quality citizen services delivered remotely yet in a face-to-face interaction
- Virtual pool of experts in a centralized environment, maximizing the effectiveness and reach of their knowledge base
- Fast and easy access to expert government services thus increasing citizen engagement and satisfaction
- Cost reduction through real estate consolidation resulting from centralization of expert resources
- Carbon footprint reduction and better traffic flow management as citizens no longer need to travel long distances to government centers
- Facilitates sessions that are easy to initiate and maintain
- Identifies, locates, and connects experts with citizens for specific government services
- Provides high-quality audio and video for citizen interaction with experts, delivering an immersive and collaborative experience
- Enables experts to conduct a complete service transaction including document sharing and printing
At-a-Glance (PDF - 281 KB)