1.) I need to return a product for credit only. How do I do that?
RMA Criteria
Cisco has an "all sales are final" policy. Customers are only allowed to return products as a result of the product being defective or due to a Cisco order entry error or manufacturing error and when a Return Material Authorization (RMA) number has been issued. Please review Cisco Terms and Conditions: "All Sales are Final" policy.
* If you did not purchase the product directly from Cisco Systems, please refer to your distributor or reseller’s point of contact for all information on return of Cisco products.
RMA Request Process
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RMA Return Instructions:
Contacts and Additional Information
RMA Request Issues
Search RMA Request
RMA Support and Reconciliation
Search RMA Return Support
You may also contact the Global Contact Center (GCC).
2.) I have a product that is dead on arrival (DOA). How can I return it?
DOA Criteria
DOA Request Process
Contacts and Additional Information
For any further questions related to the DOA process please contact the following:
Replacement Order Team:
RMA Support and Reconciliation
Search RMA Return Support
You may also contact the Global Contact Center (GCC).
3.) I just received a replacement for a newly purchased product. How do I return the incorrect/damaged item?
Contacts and Additional Information
Please note: this team only supports replacement orders related to a new Cisco sales order where product was shipped incorrectly or damaged in transit.
RMA Support and Reconciliation
Search RMA Return Support
You may also contact the Global Contact Center (GCC).
4.) I would like to trade in a product. What procedures should I follow?
Criteria
Step-by-step Process
Placing the Trade-In Order
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Returning Your Trade-In RMA
Products must be returned to Cisco within 180 days after shipment of the last product on the trade-in sales order. Please click here to fill in your RMA information and request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/web/partners/pr11/incentive/tmp/return_instructions.html.
Requesting an Extension on a Trade in RMA
To request an extension to return your trade-in equipment, the Cisco Account Manager must follow the instructions on this page . The Asset Recovery team will inform you if your request has been granted.
Certificates of Destruction (Trade-Ins)
Procedure for Approval for Destruction of Trade-In Equipment:
Terms and conditions of the Technology Migration Program (TMP) require that customers return trade-in equipment to Cisco within 180-days of the last item shipping on their new product order.
In general, Certificates of Destruction are not allowed. Case by case exceptions will be considered if the customer / return situation make it impossible or impractical to return product to Cisco. Justifications will only be considered based on the following criteria:
The Customer MUST have approval from Cisco prior to destroying the equipment.
**Note: COD approval should be obtained before submitting TMP order to Cisco**
Certificate of Destruction Approval Process:
Please direct your Cisco Account Manager to the following site for more details on the process for requesting approval for a Certificate of Destruction (this is a Cisco-internal site / not accessible by non-Cisco employees):
https://wwwin.cisco.com/c/cec/organizations/sales/gpo/programs/cip.html
Contacts and Additional Information
RMA Support and Reconciliation
Search RMA Return Support
You may also contact the Global Contact Center (GCC).