Authorized Return Locations

Return Guidelines

• RMAs returned under a service maintenance contract: Please return parts within 10 days of receipt of replacement parts. Cisco reserves the right to invoice for nonreturned product at the current list price. If you are unable to return the parts within this timeframe, please contact Asset Recovery for an approved extension.
  
  
• RMAs returned as a part of the Trade In program: These returns are due within 90 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time will be subject to invoicing for the same credit amount received at time of sale. Product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool
  
  
• RMAs returned for credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Asset Recovery for an approved extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Products should be returned for Return with Credit RMAs using an issued RMA number, which begins with a 2 or 3, and contains seven digits. AA (Awaiting Authorization) numbers are temporary tracking numbers generated from the Returns Tool (Online Return with Credit customer request submittals). Products should not be sent back to Cisco under these tracking numbers because the return has not been authorized. You are responsible for all return shipping costs and customs duties.
  
  
• RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Asset Recovery for an approved extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, which begins with a 2 or 3, and contains seven digits. You are responsible for all return shipping costs and customs duties.
  
  
• RMAs returned for replacement: Please return parts within 15 days after RMA creation. Products should be returned using an issued RMA number. You are responsible for all return shipping costs and customs duties.

Asset Recovery Contacts