Authorized Return Locations

RMA Return Procedures

The following return guidelines are in this section:

RMAs returned under a service maintenance contract:Defective Parts must be returned within 10 calendar days of ship date of the replacement part(s). For defective parts which are have not been returned within 30 calendar days after shipment of the replacement parts, Cisco reserves the right to charge for liquidated damages equivalent to the current full list price of the parts. If you require an extension to due date because of special circumstances, you must contact Cisco Asset Recovery to request approval.

RMAs returned as a part of the Trade In program: Please return the Trade-in parts within 180 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. Trade- in parts can be returned at no charge to the customer by utilizing Cisco's online pickup request tool. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theatre guidelines, please go to http://www.cisco.com/c/en/us/partners/sell-integrate-consult/incentives-promotions/technology-migration-program-tmp/trade-in-product-return-information.html.

RMAs returned for credit:Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco’s Return Support team for an extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Only product that has been issued a Cisco RMA number can be returned for credit. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. An AA (awaiting authorization) is not an RMA. It’s a temporary tracking number generated by the Cisco Returns Tool, to check the status of your RMA request. Any product sent without an authorized RMA number will not be credited. The customer is responsible for all return shipping costs and customs duties.

RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco's Return Support team for an extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, Cisco's RMA numbers begin with a "600 or 900" and are 9 digits long. You are responsible for all return shipping costs and customs duties.

Replacement return: Please return parts within 30 days after RMA creation. Your Replacement order number is also the authorized RMA number. For DOA replacement returns, product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool . For all other replacement returns, the customer is responsible for return shipping costs and customs duties.

Asset Recovery Contacts

Support for Non Service Returns:

For any further questions related to the Returns with Credit process please open a case with the Returns Team via the Cisco Customer Service Central Portal: http://www.cisco.com/cisco/psn/web/workspace

RMA Support and Reconciliation: Select the following Options: Orders, Existing Returns or Distributor Returns Inquiries

You may also contact the Global Contact Center(GCC).

Asset Recovery Contacts

Service Returns:

US / Canada: asset-recovery@cisco.com
Europe asset-recovery-europe@cisco.com
Africa and Middle East asset-recovery-eme@cisco.com
  • APAC:
      India:
      China, Taiwan, Macau:
      Korea, Indonesia, Philippines, Thailand:
      Rest of Asia:
Brazil: asset-recovery-brazil@external.cisco.com
Japan: asset-recovery-jp@cisco.com
LATAM: asset-recovery-latam@external.cisco.com
Mexico: asset-recovery-mx@external.cisco.com

Authorized Return Locations

Location Product Returns(RMA with Credit, Trade In, DOA return, New order replacement returns, RMA without Credit, EPUP) Service Returns
APAC Cisco Systems International B.V.
c/o Teleplan Service Solutions
Asia B.V.
YKK Building,
15th Floor,
Phase 2
No. 2 San Lik Street
Tuen Mun, New Territories,
Hong Kong
All return shipments must follow specific APAC return instructions located here (PDF - 1.1 MB) Adobe PDF file
CFor authorized return locations,
please contact
AUS,
New Zealand
Australia
Cisco Systems Australia
C/O TNT Storapart
Unit B3,
2-8 Mcpherson Street
Banksmeadow NSW 2019
Australia
Attn: RMA Receiving
Email alias is
wwrl-apac-returns@cisco.com
All return shipments must follow specific AUS return instructions located here (PDF - 1.1 MB) Adobe PDF file

New Zealand
DHL
Exel Supply Chain
Highbrook Site 1
103 Kerwyn Avenue
East Tamaki 2013
Auckland
New Zealand
Email alias is
wwrl-apac-returns@cisco.com
Australia
Cisco Systems Australia
C/O TNT Storapart
Unit B3,
2-8 Mcpherson Street
Banksmeadow NSW 2019
Australia
Attn: RMA Receiving
Email alias is
asset-recovery-anz@cisco.com


New Zealand
Cisco SYSTEMS NZ
C/O DHL EXCEL SUPPLY CHAIN
SITE 1 SPL AGENCY,
103 KERWYN AVE,
EAST TAMAKI, NZ 2013
CANADA CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
UPS Logistics
C/O Cisco System Inc.
7315 David Hunting Drive
Mississauga, ON L 5S1W3
CANADA
CHINA Cisco China Company, Limited
C/O DHL-Sinotrans International Air Courier Ltd.
Floor 1-2, No.13 Building,
Bao Chang Li Industrial Park,
No.4 Jin Long Road, Bao Long Industrial Area
Long Gang District, Shenzhen, P.R.China
CITY: Shenzhen
STATE/PROVINCE: Guangdong
COUNTRY: CN
ZIP/POST: 518116
Mailer Alias: wwrl-apac-returns@cisco.com
All return shipments must follow specific China return instructions located here (PDF - 431 KB) Adobe PDF file


中外运-敦豪国际航空快件有限公司深圳分公司龙岗服务中心
地址 :深圳龙岗区宝龙工业区锦龙四路宝昌利工业园13栋1-2层
邮箱: wwrl-apac-returns@cisco.com
所有退货需遵循退货须知,退货须知请点击 这里 (PDF - 431 KB) Adobe PDF file
EMEA Cisco Systems International BV
C/O Teleplan Communications B. V.
Werner von Siemensstraat 1
2712 PN Zoetermeer
The Netherlands
For authorized return locations,
please contact asset-recovery-emea@cisco.com or telephone +31 20 357 3586.
Alternatively, the correct return address for every RMA can always be found by looking up the RMA number on the SVO Status Tool, and then scrolling down to the 'Return Parts' section.
USA CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
Cisco Systems, Inc
C/O RVI, Inc.
308 Industrial Drive
Redwood Falls, MN 56283
Austin, TX 78758
U.S

Cisco Systems, Inc.
C/O Jabil Global Services
9700 18th Street N.
Saint Petersburg, FL 33716
U.S.
JAPAN Cisco Product RMA Returns Center
Cisco Systems G.K. c/o DHL Supply Chain Ltd
Prologis Park Narita 1-B
78-7 Minamisanrizuka Narita-shi
Chiba 286-0113 Japan
Email: wwrl-japan-returns@cisco.com
Cisco Systems G.K.
C/O DHL Japan Inc TDC/ELC
1-10-9 Shinkiba,
Koto-Ku
Tokyo 136-0082
Japan
LATAM CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
For authorized return locations, please contact
Or for Mexico: