RMAs returned under a service maintenance contract:Defective Parts must be returned within 10 calendar days of ship date of the replacement part(s). For defective parts which are have not been returned within 30 calendar days after shipment of the replacement parts, Cisco reserves the right to charge for liquidated damages equivalent to the current full list price of the parts. If you require an extension to due date because of special circumstances, you must contact Cisco Asset Recovery to request approval.
RMAs returned as a part of the Trade In program: Please return the Trade-in parts within 180 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. Trade- in parts can be returned at no charge to the customer by utilizing Cisco's online pickup request tool. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theatre guidelines, please go to http://www.cisco.com/c/en/us/partners/sell-integrate-consult/incentives-promotions/technology-migration-program-tmp/trade-in-product-return-information.html.
RMAs returned for credit:Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco’s Return Support team for an extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Only product that has been issued a Cisco RMA number can be returned for credit. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. An AA (awaiting authorization) is not an RMA. It’s a temporary tracking number generated by the Cisco Returns Tool, to check the status of your RMA request. Any product sent without an authorized RMA number will not be credited. The customer is responsible for all return shipping costs and customs duties.
RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco's Return Support team for an extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, Cisco's RMA numbers begin with a "600 or 900" and are 9 digits long. You are responsible for all return shipping costs and customs duties.
Replacement return: Please return parts within 30 days after RMA creation. Your Replacement order number is also the authorized RMA number. For DOA replacement returns, product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool . For all other replacement returns, the customer is responsible for return shipping costs and customs duties.
For any further questions related to the Returns with Credit process please open a case with the Returns Team via the Cisco Customer Service Central Portal: http://www.cisco.com/cisco/psn/web/workspace
RMA Support and Reconciliation: Select the following Options: Orders, Existing Returns or Distributor Returns Inquiries
You may also contact the Global Contact Center(GCC).
For return assistance with Warranty or Service Replacements RMAs, contact service RMA asset recovery through Contact Asset Recovery
Location | Product Returns(RMA with Credit, Trade In, DOA return, New order replacement returns, RMA without Credit, EPUP) | Service Returns |
---|---|---|
APAC | CISCO SYSTEMS, INC. c/o Teleplan Service Solutions Asia B.V. YKK Building, 15th Floor, Phase 2 No. 2 San Lik Street Tuen Mun, New Territories, Hong Kong All return shipments must follow specific APAC return instructions located here (PDF - 1.1 MB) Download a sample of invoice and packing list, click here Download a sample of shipment release approval from Teleplan, click here |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
AUS, New Zealand |
Australia CISCO SYSTEMS AUSTRALIA PTY LTD C/O FedEx Express Australia UNIT B3, 2-8 MCPHERSON STREET BANKSMEADOW NSW 2019 AUSTRALIA Attn: RMA Receiving For support on a Product Return please open a case on Customer Service Hub: All return shipments must follow specific AUS return instructions located here (PDF - 318 KB) New Zealand DHL Exel Supply Chain Highbrook Site 1 103 Kerwyn Avenue East Tamaki 2013 Auckland New Zealand For support on a Product Return please open a case on Customer Service Hub: All return shipments must follow specific NZ return instructions located here |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
CANADA | Cisco Systems Inc. C/O DB Schenker – U99 10650 Okanella St. Houston, Tx 77041 Commercial Invoice (CI) Template (DOC - 34.7 KB) |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
CHINA | Cisco China Company, Limited & Cisco (China) Innovation Technology Company, Limited C/O Shenzhen Jiuli Supply Chain Co., Ltd. Floor 4, Building 1, Jiuli Digital technology park, 262 Dong Feng Road, Jiu Xiang Village, Qing Xi Town, Dongguan, P.R.China CITY: Dongguan STATE/PROVINCE: Guangdong COUNTRY: CN ZIP/POST: 523660 For support on a Product Return please open a case on Customer Service Hub:
For support on a Product Return please open a case on Customer Service Hub:
|
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
EMEA | Cisco International Limited C/O Teleplan Communications B. V. Werner von Siemensstraat 1, Hall D3 2712 PN Zoetermeer The Netherlands |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
INDIA | Schenker India Private Limited – FTWZ Cisco Commerce India Pvt Ltd C/o |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
SOUTH KOREA | Cisco Systems (Korea) Ltd. 익스피다이터스 서울 사무소, 대한민국 |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
RUSSIA | Cisco Solutions LLC (RUSSIA) Moscow Region, Istrinskiy Area Village of Davydovskoye Dachnaya Street, Building 5 Email - ciscoRMA@mjr.ru |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
USA | Cisco Systems Inc. C/O DB Schenker – U99 10650 Okanella St. Houston, Tx 77041 Commercial Invoice (CI) Template (DOC - 34.7 KB) |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
JAPAN | Cisco Product RMA Returns Center Cisco Systems G.K. c/o Schenker-Seino Co, Ltd. 1340-13 Iwayama, Shibayama-machi, Sanbu-gun, Chiba 289-1608, Japan Phone: +81 479-78-1136 Email: scfo-jpreturns@external.cisco.com 西濃シェンカー株式会社内 シスコシステムズ・リターンセンター 〒289-1608 千葉県山武郡芝山町岩山1340-13 電話: 0479-78-1136 Email: scfo-jpreturns@external.cisco.com |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
MEXICO | CISCO SYSTEMS DE MEXICO, S. DE R.L. DE C.V. Note -Customers will need to provide a copy of Carta Porte document as part of returns shipment. Customers to return shipments related only to (CISCO SYSTEMS DE MEXICO, S. DE R.L. DE C.V.) Mexico entity RFC - Registro Federal de Contibuyentes |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
LATAM | Cisco Systems Inc. C/O DB Schenker – U99 10650 Okanella St. Houston, Tx 77041 Commercial Invoice (CI) Template (DOC - 34.7 KB) |
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance. |
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