Cisco Unified Contact Center Express 7.0
Abbreviated Data Sheet
Product features include:
- Inbound voice
- Agent Email
- Integration with Cisco Unified Presence Server
- Cisco Unified E-Mail Interaction Manager and Unified Web Interaction Manager
- Third-party integration with CRM
- Customer database integration with ODBC or SQL
- IVR for Automated-Attendant and self-service
- Real-time and historical reporting
- Agent and supervisor desktops
Get more product information: Call 866-428-9596.
- Related Links
- [1] Product Overview
