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Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, delivering a media-rich collaboration experience across business, government agency, and institutional workspaces. These applications use the network as a platform to enhance comparative advantage by accelerating decision time and reducing transaction time. The security, resilience, and scalability of the network enable users in any workspace to easily connect, everywhere, every time, everyone's included. Cisco Unified Communications is part of a comprehensive solution that includes network infrastructure, security, wireless, and management applications, lifecycle services, flexible deployment and outsourced management options, and third-party applications.

Cisco Unified Communications Components

There are five basic technology components of a Cisco Unified Communications system. Select the links below to learn more and view the related products.

  1. IP Telephony products: Enable your organization to run voice, data, and video communications over a single, converged network. Includes call-processing software, telephones, and endpoint devices.
  2. Unified Communications Applications: Include unified communications, messaging, mobility and conferencing products that integrate presence and preference information and desktop business tools.
  3. Contact Center Applications: Include software with multichannel contact-center and self-service capabilities.
  4. Communications Infrastructure products: Include Cisco routers and switches that form a foundation for an integrated communications system.
  5. Management Tools: Include software that actively monitors voice elements in the network.

To find and consult with a certified Cisco reseller with specializations in IP Communications, use the Partner Locator tool.

1. IP Telephony

IP Telephony

IP telephony provides a way for organizations to extend consistent communications services to all employees in their workspaces, whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol.

Call Processing

Cisco provides call-processing solutions for organizations of all sizes and types to manage voice, video, mobility, and presence services between IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications.

Product Number of Users Distributed or Centralized Redundancy Server or Router Based
Cisco Unified Communications Manager Up to 30,000 per cluster Centralized—up to 100 can be combined in a single system Yes Server
Cisco Unified Communications Manager Business Edition Up to 500 Centralized No (Cisco Unified Survivable Remote Site Telephony can be used locally to back up some of the Cisco Unified IP Phones) Server
Cisco Unified Communications Manager Express Up to 240, depending on selection of Cisco Integrated Services Router Centralized for small businesses or distributed in branch offices Yes Router
Cisco Unified Survivable Remote Site Telephony Up to 720, depending on selection of Cisco Integrated Services Router Distributed in branch offices Yes Router
Cisco Smart Business Communications System (SBCS) 8-48 users, depending on desktop or rack-mounted version Centralized for small businesses or distributed in branch offices Yes Router


Telephones and Endpoints

Cisco Unified IP Phones lead the IP communications device market and provide a complete portfolio with ease of use, superior audio quality, increased accessibility for people with disabilities, ergonomic physical design, capability to add custom applications, and advanced services, and features. The portfolio includes options for uses from the company lobby to the manufacturing floor to the executive suite, at home, on the road, or in branch offices.

Product Features
Cisco Unified IP Phone 524G
Cisco Unified IP Phone 524G
  • Low-cost, entry-level model
  • Four-line phone, with access to up to eight call line appearances
  • Uses Power-over-Ethernet or optional power adapter, sleep mode for energy savings when not in use
  • Single 10/100 PoE port (802.3af)
  • Backlit monochrome displays, user adjustable ring tones
Cisco Unified IP Phone 521G
Cisco Unified IP Phone 521G
  • Low-cost, entry-level model
  • Single-line phone, with access to up to two call line appearances
  • Uses Power-over-Ethernet or optional power adapter, sleep mode for energy savings when not in use
  • Single 10/100 PoE port (802.3af)
  • Backlit monochrome displays, user adjustable ring tones
Cisco IP Phone 7985G
Cisco Unified IP Phone 7985G
  • Personal desktop video phone offering executives and managers instant, face-to-face communications
  • Incorporates all the components required for video calls (camera, LCD screen, speaker, keypad, and handset) in one easy-to-use unit
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7975G
  • High-fidelity audio for vibrant, life-like conversations
  • Gigabit Ethernet VoIP telephony technology
  • Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features
  • Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity
  • Support for IEEE 802.3af Power (Class 3) over Ethernet (PoE) or a local power supply
  • Standards-compliant SIP phone support
Cisco IP Phone 7971G-GE
Cisco Unified IP Phone 7971G-GE
  • First to provide unconstrained bandwidth to desktop applications
  • Gigabit Ethernet VoIP telephony technology
  • Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features
  • Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity
  • Support for IEEE 802.3af Power over Ethernet (PoE) or a local power supply
  • Standards-compliant SIP phone support
Cisco IP Phone 7970G
Cisco Unified IP Phone 7970G
  • Backlit, high-resolution, color touchscreen for easy access to communications information, XML applications, and features
  • Access to eight telephone lines (or combination of lines and telephony features)
  • High-quality speakerphone and built-in headset connection
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Support for both Cisco prestandard and IEEE 802.3af PoE
  • Standards-compliant SIP phone support
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7965G
  • High-fidelity audio for vibrant, life-like conversations
  • Gigabit Ethernet VoIP telephony technology
  • Higher-resolution color display supports advanced XML applications
  • Supports IEEE 803.af PoE (Class 3)or local power supply
  • Access to six phone lines (or combination of lines and telephony features)
  • Integrated Ethernet switch and 10/100/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7962G
  • High-fidelity audio for vibrant, life-like conversations
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE (Class 2) or local power supply
  • Access to six phone lines (or combination of lines and telephony features)
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support

Cisco Unified IP Phone 7961G-GE
  • Gigabit Ethernet VoIP telephony technology
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE or local power supply
  • Access to six phone lines (or combination of lines and telephony features)
  • Integrated Ethernet switch and 10/100/100BASE-T Ethernet connection via an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support

Cisco Unified IP Phone 7961G
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE standard 802.3af inline power and Cisco legacy power
  • Access to six phone lines (or combination of lines and telephony features)
  • Integrated Ethernet switch
  • 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity.
  • Standards-based
  • Standards-compliant SIP phone support
Cisco IP Phone 7960G
Cisco Unified IP Phone 7960G
  • Meets the needs of users with a high amount of phone traffic in enclosed office environments
  • Access to six telephone lines (or combination of lines and telephony features)
  • Supports XML applications to the screen
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-compliant SIP phone support
Cisco Unified IP Phone Expansion Module 7914
Cisco Unified IP Phone Expansion Module 7914
  • Provides 14 additional buttons and an LCD display to extend the capabilities of the Cisco Unified IP Phone 7960G, 7961G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, and 7975G models
  • Buttons can be programmed as directory numbers, line keys, or speed-dial keys
  • Up to two modules can be used on a single IP phone connection
Cisco Unified IP Phone 7945G
Cisco Unified IP Phone 7945G
  • High-fidelity audio for vibrant, life-like conversations
  • Gigabit Ethernet VoIP telephony technology
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE (Class 3) or local power supply
  • Access to two phone lines (or combination of line access and telephony features)
  • Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7942G
  • High-fidelity audio for vibrant, life-like conversations
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE (Class 2) or local power supply
  • Access to two phone lines (or combination of line access and telephony features)
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support

Cisco Unified IP Phone 7941G-GE
  • Latest Gigabit Ethernet VoIP telephony technology
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE or local power supply
  • Access to two phone lines (or combination of line access and telephony features)
  • Integrated Ethernet switch and 10/100/1000BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support

Cisco Unified IP Phone 7941G
  • Higher-resolution display supports advanced XML applications and double-byte characters/Unicode
  • Supports IEEE 803.af PoE or local power supply
  • Access to two phone lines (or combination of line access and telephony features)
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-based
  • Standards-compliant SIP phone support

Cisco Unified IP Phone 7940G
  • Addresses the needs of transaction workers who conduct a medium amount of telephone traffic in office cubicle environments
  • Access to two telephone lines or one line and a telephony feature
  • Supports XML applications to the screen
  • Integrated Ethernet switch and 10/100BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Standards-compliant SIP phone support
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 7931G
  • 24 programmable line/feature buttons
  • Four-way LEDs (red/green/amber/off) for indicating call/line state
  • Dedicated Hold, Transfer, and Redial buttons
  • 802.AF PoE only, no Cisco PoE
  • Supported by Cisco Unified CallManager 4.0(2) and Cisco Unified Communications Manager 6.1.
Cisco Unified Wireless IP Phone 7921G
Cisco Unified Wireless IP Phone 7921G
  • IEEE 802.11a,b,and g standards
  • Larger, 2-inch color display (176x220 TFT)
  • Speakerphone capabilities
  • New combination charger/speakerphone stand
  • Application button that supports push-to-talk via XML
  • Dedicated keys for mute and volume
  • Longer battery life (100 hours standby time)
Cisco Wireless IP Phone 7920
Cisco Unified Wireless IP Phone 7920
  • Supports the 802.11b protocol
  • Roaming; security; extension-mobility support; services, configuration utility updates; user-profile and text-entry enhancements; QoS, and management throughout an end-to-end Cisco network
  • Support for Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express
  • Delivers text and graphics messages on the screen using an XML format

Cisco Unified IP Phone 7911G
  • Single-line access and four interactive soft keys
  • Supports XML applications to the screen
  • Enhanced feature roadmap
  • Integrated 10/100 Switch Ethernet connection through an RJ-45 interface for LAN connectivity
  • IEEE 802.3af power; Cisco inline power
  • Cisco Unified CallManager v. 4.1(3) security
  • Manufacturing certificates
  • Secure media/signaling
  • Authenticated configuration
  • SIP-ready with Cisco Unified CallManager 5.0 and Cisco Unified CallManager Express 3.4
Cisco IP Phone 7906G
Cisco Unified IP Phone 7906G
  • Single-line access and four interactive soft keys
  • Supports XML applications to the screen.
  • 10BASE-T Ethernet connection through an RJ-45 interface for LAN connectivity
  • Choice of IEEE 802.3af Power over Ethernet (PoE), Cisco inline power, or local power through an optional power adaptor
  • Call hold indicator, message-waiting indicator on the handset
  • Standards-Compliant SIP Phone Support
Cisco Unified SIP Phone 3911
Cisco Unified SIP Phone 3911
  • Entry-level single-line SIP phone
  • Speakerphone and internal microphone
  • Fixed feature keys that provide one-touch access to redial, transfer, conference, hold, line select, mute, and voicemail access features
  • A character-based display that supports additional capabilities such as caller ID, call history, and phone configuration
  • Choice of IEEE 802.3af Power over Ethernet (PoE) or local power through an optional power adaptor
Accessories
Cisco Unified IP Conference Station 7937G
Cisco Unified IP Conference Station 7937G
  • Superior wideband acoustics with the support of the G.722 wideband codec
  • Support for IEEE Power over Ethernet (PoE) or the Cisco Power Cube 3
  • Expanded room coverage up to 30 feet by 40 feet with the optional external microphone kit
  • Support for a third-party lapel microphone kit
  • New larger backlit liquid crystal display (LCD)

Cisco Unified IP Conference Station 7936
  • Addresses the needs of a small to midsize conference room or office
  • Regular telephony keypad plus three soft keys and menu navigation keys to guide users through call features and functions
  • Backlit, pixel-based LCD display
Cisco Unified Personal Communicator
Cisco Unified Personal Communicator
  • A single intuitive interface for voice and video calls, instant messaging, voicemail playback, Web conferencing, and integrated directories.
  • Presence to view real-time availability of others
  • Unified contact list
  • Media escalation to add video to an audio conversation or add Web conferencing or whiteboarding to an existing audio or video conversation.
  • Click to call from the contact list or Microsoft Outlook using either the integrated softphone or an associated Cisco Unified IP Phone.
  • IP phone association to control your desktop Cisco Unified IP Phone to make or receive calls.
  • Instant messaging
  • Launches Web conferencing sessions
Cisco IP Communicator
Cisco IP Communicator
  • Software-based application that delivers enhanced telephony support through PCs
  • Provides functionality of Cisco Unified IP Phone 7970G: Access to eight telephone lines (or a combination of lines and telephony features)
  • Supports XML applications to screen
  • Provides high-quality calls and connections to company services while on the road, in the office, or any place you can access the corporate network
Cisco Unified Video Advantage
Cisco Unified Video Advantage
  • A video telephony solution comprising the software application and a USB camera
  • Brings video telephony functionality to Cisco Unified IP Phones
  • Attached to a PC and used with a Cisco Unified IP Phone, enables you to place and receive video calls on your enterprise IP telephony network using a familiar phone interface
Cisco ATA 180 Series Analog Telephone Adaptors
  • Cost-effective, handset-to-Ethernet adaptors that enable analog devices support VoIP services
  • Supports devices such as analog phones, teletypewriter (TTY) machines, fax machines (fax pass-through support), and audio conference telephones
Cisco VG248 Analog Phone Gateway
  • A high-density gateway for using analog phones, fax machines, modems, voicemail systems, and speakerphones within a Cisco Unified Communications Manager enterprise voice system
  • Offers 48 full-featured analog phone lines to be used as extensions to the Cisco Unified Communications system
GSM/802.11 IP Phones
  • Fixed-mobile converged IP solution featuring Nokia dual-mode business devices and Cisco wired and wireless IP infrastructure
  • Nokia handset will have a built-in Skinny Client Control Protocol (SCCP) and GSM cellular radio that communicates directly with Cisco Unified CallManager 4.x and 5.x via SCCP as an integrated IP phone device
Cisco Unified CallConnector Mobility
  • Works with Cisco Unified Communications Manager Express 4.0 to deliver single number reach capabilities
  • Allows users to redirect incoming calls to two different designated client devices
  • Call routing rules can be personalized using the Cisco Unified CallConnector toolbar
Cisco Unified Mobility
  • Works with Cisco Unified Communications Manager to deliver single number reach
  • Associates desktop IP phone number with up to four remote phone destinations

Cisco Unified Mobile Communicator
  • Extends unified communications experience and services to mobile devices
  • Provides ability to dial contacts through Cisco Unified Communications Manager
  • Provides ability to view presence indication and access enterprise directories from mobile device

2. Unified Communications Applications

Unified Communications Clients

Cisco offers a wide array of unified communications clients, ranging from advanced soft-phone functions with Cisco IP Communicator to Cisco Unified Video Advantage, which provides a multimedia interface for video telephony communications. Cisco Unified Personal Communicator provides an integrated communications experience with powerful productivity tools such as presence (availability), instant messaging, conferencing, and Web collaboration, in addition to basic soft-phone and video telephony capabilities. For Cisco Unified Communications Manager Express environments, the Cisco Unified CallConnector for Microsoft Office delivers easy-to-use call control and presence features using toolbars in common applications.

Voice and Unified Messaging

Secure, reliable, and scalable, Cisco Unity messaging solutions serve as the foundation for bringing unified communications to businesses of all sizes. The Cisco Unity solution delivers powerful voicemail, integrated messaging, and unified messaging options that transparently integrate with Microsoft Exchange, Lotus Domino, and Novell GroupWise. Cisco Unity scales to meet the needs of large enterprise organizations and offers powerful migration tools and a broad range of productivity enhancing features. Cisco Unity Connection is a feature-rich messaging product, with voicemail and integrated messaging options tailored to meet the needs of organizations with up to 3000 users. For organizations with up to 500 users, Cisco Unity Connection is available as a single-server solution with Cisco Unified Communications Manager, Business Edition, further simplifying installation, maintenance, and support. Cisco Unity Express, available in select Cisco Integrated Services Routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR) and automated-attendant services for small to medium-sized businesses (SMBs) and enterprise branch offices with up to 250 users.

Product Number of Users E-mail Integration Redundancy Speech Recognition
Cisco Unity Express Up to 250 Integrated No None
Cisco Unity Unified Messaging 7500 per server, networked to 250,000 Integrated or Unified (Microsoft Exchange, Lotus Notes, or Novell GroupWise) Yes Yes
Cisco Unity Connection Up to 7500 Integrated No Yes


Conferencing

Cisco multimedia conferencing solutions integrate voice, video, and Web conferencing capabilities to make remote meetings as natural and effective as face-to-face meetings.

Product Number of Concurrent Users Connectivity Video Collaboration Meeting Setup Options
Cisco Unified MeetingPlace 960 on IP; 1152 over time-division multiplexing (TDM)

1152 Web conferencing

1152 video conferencing 		TDM or IP Yes Web, Cisco Unified IP Phones, telephone user interface, Microsoft Outlook, Lotus Notes, instant messaging clients
Cisco Unified MeetingPlace Express 20 to 200 voice conferencing
6-120 Web conferencing		 IP only (TDM with gateway) Yes Web, Cisco Unified IP Phones, telephone user interface, Cisco Unified Personal Communicator
Cisco Unified MeetingPlace Express VT 40 IP only Yes (Yes (initiated from SCCP endpoints and Cisco Unified Personal Communicator) Ad hoc and conference control interface
Cisco Unified Videoconferencing A single multipoint control unit (MCU) can support up to 96 audio and 72 video ports; also supports autocascading of multiple MCUs for greater scalability IP, ISDN Yes Ad hoc and conference control interface
Cisco TelePresence 3000 Supports up to 6 participants at each side of the table IP, SIP Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Cisco Unified Conferencing for TelePresence and then natively for HD-based systems (second half CY2007) Web, Cisco Unified IP Phone
Cisco TelePresence 1000 Supports 1 or 2 participants at each side of the table IP, SIP Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Cisco Unified Conferencing for TelePresence and then natively for HD-based systems (second half CY2007) Web, Cisco Unified IP Phone
Cisco TelePresence Multipoint Switch 36 or more simultaneous Cisco TelePresence screens; mix of Cisco TelePresence 3000 and 1000 supported IP, SIP Supports 1080p and 720p high-definition images on 65-inch plasma displays; can interoperate with standards-based video systems, initially with Cisco Unified Conferencing for TelePresence and then natively for HD-based systems (second half CY2007) Web, Cisco Unified IP Phone

3. Contact Center Applications

Cisco Unified Contact Center products deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management over an IP infrastructure with products to support SMB requirements up to the very large, multisite deployments as well as hosted or managed service environments.

Product Number of Agents Multisite support TDM Integration Redundancy
Cisco Unified Contact Center Express Up to 300 Yes Yes (through Cisco Unified Contact Center gateway PG and Cisco Unified Intelligent Contact Management)

Yes in 4.0 (0) and 4.1 (0)

 

No in 4.5(0)

Yes in 5.0(0)
Cisco Unified Contact Center Enterprise Unlimited Yes Yes Yes
Cisco Unified Contact Center Hosted Unlimited Yes Yes Yes

Additional offerings that enable multichannel, multisite contact center solutions integrated with traditional ACD systems:

Product Features
Cisco Unified Intelligent Contact Management Enterprise
  • Call-routing and computer telephony integration (CTI) solution for legacy automatic call distribution (ACD) systems
  • Based on real-time feeds from ACDs with status of agents and queues at each site, makes intelligent routing decisions while the call is still in the public switched telephone network (PSTN)
Cisco Unified IP IVR
  • Provides an open, extensible, and full-featured foundation for the creation and delivery of interactive voice response (IVR) applications.
Cisco Unified Customer Voice Portal
  • Automated voice XML-based speech self-service solution that works with the assisted-service Cisco Unified Contact Center products
Cisco Unified Customer Interaction Analyzer
  • Interprets all contact-center interactions, including emoticons
  • Provides new levels of reporting customer information
  • Uses data to provide more targeted ways to recruit, train, and coach employees while measuring their performance

4. Communications Infrastructure

Routers and switches comprise the basic infrastructure elements of the Intelligent Information Network. When choosing a router, consider the number of phones, which call-processing solution you select, and the other functions the router will perform. When selecting a switch, Power over Ethernet (POE) removes the need for each phone to have an external power source.

Cisco Integrated Services Routers Cisco Switches with Power Over Ethernet
Cisco 1800 Series Cisco Catalyst 3560 Series
Cisco 2800 Series Cisco Catalyst 3750 Series
Cisco 3800 Series Cisco Catalyst 4500 Series
Cisco 7200 Series Cisco Catalyst 6500 Series
Cisco Catalyst Express 500 (PoE optional)

5. Management Tools

The Cisco Unified Communications Management Suite allows businesses to actively monitor their Cisco Unified Communications solution to discover potential problems, maintain quality and user satisfaction, and help minimize service downtime.

Product Function Number of Users Voice or Data
Cisco Unified Operations Manager Monitor and diagnose problems, test and track changes and inventory 250 to 30,000 Voice and data
Cisco Unified Service Monitor Track and report on user experience 250 to 30,000 Voice
Cisco Unified Provisioning Manager Deploy, provision, and manage moves, additions, and changes 250 to 30,000 Voice
Cisco Unified Service Statistics Manager Generate executive and operations reports and capacity-planning reports 250 to 30,000 Voice
Cisco netManager - Unified Communications Provides monitoring, reporting, and status 200 to 1,000 Voice and Data
Cisco Monitor Manager Self-managed real-time monitoring, alerting, reporting 1 SMB site, 20 to 250 Voice and Data
Cisco Monitor Director Managed service product for real-time monitoring, alerting, reporting 50 remote Monitor Manager connections Voice and Data

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