Revised November 4, 2009
October 26, 2007
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
|
Revision |
Date |
Comment |
|---|---|---|
|
1.2 |
04-NOV-2009 |
Replaced Special Access code with a download link in the Workaround/Solution section. |
|
1.1 |
30-OCT-2007 |
Updated Special Access code in the Workaround/Solution section. |
|
1.0 |
26-OCT-2007 |
Initial Public Release |
Products Affected
|
Products Affected |
|---|
|
Unified CCX - 4.1(1), 4.1(1) SR1, 5.0(1), SR1, 5.0(1) SR2, 6.0(1) |
Problem Description
The installation of CSA Version 5.0 (216.4.2) on a MCS-OS-2003.1.1 (or 2003.1.2) Operating System running on a HP Server (7845-H1, 7845-H2, or 7845-H3) modifies a Key Value related to Memory Manager of Windows. This installation changes the registry key.
HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\SystemPages
from the desired setting of 0x00C3000 to 0x0 (Windows default value).
The result of this change is a reduction in size of the available Page Table Entry (PTE) pool which has a detrimental effect on the applications running.
Background
The Cisco Security Agent Version 5.0 installation script sets the registry value.
HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\SystemPages
to Zero (0) (default value) for Win 2003 only.
This modification in the registry value results in insufficient PTE [Page Table Entry] pools available for some applications to operate correctly after CSA is installed.
Problem Symptoms
The symptom of this problem is that the Node Manager service of Unified CCX application will not start, resulting in all the other services of the application to be down.
Workaround/Solution
The solution to this issue is to install the new CSA kit with version 5.0.0.217-3.0.6 or later.
If a later version of CSA is not installed, a workaround to this issue is to download a zip file from http://www.cisco.com/pcgi-bin/tblbld/tablebuild.pl?swpath=171f2ec2774a35cec1bad082ee1b3bd5 (registered customers only).
After downloading, follow the instructions in the ReadMe file and restart the server.
The following table provides information on the testing of Cisco products for this issue.
|
Product |
Version |
Tested (Y/I*) |
Components Tested |
|---|---|---|---|
|
Unified CCX |
5.0(1)SR1, 5.0(1)SR2 and 6.0(1) |
Y |
All |
*Testing Disposition
I - In progress
Y - Yes
N/A - Not Applicable
DDTS
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
|
DDTS |
Description |
|---|---|
|
CSCsj06279 (registered customers only) |
Windows CSA installation effecting memory manager key value |
|
CSCsj06399 (registered customers only) |
CSA install: Don't change the SystemPages registry value on W2k3 |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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