Table of ContentsRelease Notes for Cisco Conference Connection 1.2(2)
New and Changed Information
Using Cisco Conference Connection v1.2(2) with Windows 2000
Using Apps Administration with Windows 2000 v2.3 or Later
Ensuring Audio Quality
Upgrading from Cisco Conference Connection 1.1
Exporting a File of Cisco Conference Connection Calls
Viewing an Exported File
Obtaining Technical Assistance
Obtaining Additional Publications and Information
- Cisco Conference Connection Administration Guide (DOC-7814554=)Describes how to plan for, install, configure, manage, use, and troubleshoot Cisco Conference Connection. An Adobe Acrobat (PDF) version of this manual is available in the Cisco Conference Connection online help.
- Cisco Conference Connection User's GuideDescribes how to use Cisco Conference Connection to create and manage conferences. The guide is only available online at the above URL, or in a PDF file available on the Cisco Conference Connection Information page.
- Increases the number of ports supported Cisco Conference Connection 1.2(2) supports up to 180 ports on Cisco Media Convergence Server 7845 or equivalent. See your Cisco representative for information about obtaining a license for additional ports.
- Increases the number of conferences supported Cisco Conference Connection 1.2(2) supports up to 25 conferences concurrently on the current high-end platforms.
- Identify time-zone of serverCisco Conference Connection 1.2(2) displays the time zone in which the server is located for all start and end times.
- Allow user to select an alternative server when current server has insufficient resources to establish conferenceThe Cisco Conference Connection administrator can create links to alternative CCC servers in the message that appears to user scheduling a conference when the current server has insufficient resources to schedule the conference. The link launches the login page of the alternative server.
- Allow administrator to generate a conference information fileThe administrator can generate a file that provides information about all CCC conferences completed during a specified period of time. You can use this file to extract data about the conferences.
Step 1 Create an access control list on the router or switch to which the CCC connects.
Step 2 Restrict all H.323 traffic so that only CCM nodes may communicate with CCC.
|Note Refer to your router or switch documentation for information about creating an access control list and restricting H.323 traffic.|
The Apps Administration pages do not work properly when Windows Hot Fix Q274450 is installed on a CCC server with Windows 2000 version 2.3 or later. To resolve these Apps Administration page problems, you can do one of the following:
|Note Cisco CallManager Extended Services 2.2(5) Support Patch B is located on Cisco Connection Online (CCO). You must have a CCO login account to access this software.|
If conference participants hear echo, jittery voices, or clipped voices, it may be due to a problem on the network. These problems are more likely when participants join a conference through gateways and in a highly routed or switched environment.
- Ensure that your voice network implementation is consistent with quality of service (QoS) guidelines.
- Connect the Cisco Conference Connection server directly to a switch port.
- Configure the switch port to run at 100Mbps Full Duplex (do not set it for automatic detection).
- Configure the Network Interface Card (NIC) on the Cisco Conference Connection server to run at 100Mbps Full Duplex mode.
- Disable Voice Activity Detection (VAD).
- Upgrade your gateway firmware to the latest version published on CCO.
- Make sure that network routing is giving priority to voice.
- Turn off Application tracing.
If you are upgrading a Cisco Conference Connection 1.1(3) server, follow the instructions in Cisco Conference Connection Administration Guide for upgrading the product. Ensure that you completely remove metalink agreements and uninstall the software, as described in the administration guide, before you install Cisco Conference Connection 1.2.
- The cccadmin userTo log into Cisco Conference Connection 1.2 as an administrator (for the first time), you must use the cccadmin user name. You must create the cccadmin user name in Cisco CallManager before you can use it. See the administration guide for information on creating the cccadmin user.
- Updating the administrator listThe Cisco Conference Connection administrators you configured in 1.1 no longer apply in 1.2. You must create a new list of administrators based on Cisco CallManager user names. The administration guide explains how to do this; the software preserves your old list of administrators to help you create the new list.
- Set a default password (optional)The Conference Director IVR application now includes a default password parameter. If you set a default password, then conference attendees must enter a password for every conference, even if the conference owner does not set a password. If you decide that this level of security is required, update the Conference Director configuration as described in the administration guide.
- Configure password requirements (optional)Through the Cisco Conference Connection web interface, you can force conference owners to set passwords for all new or modified conferences. You can also force owners to select randomly-generated passwords, rather than passwords they select. Finally, you can choose whether all conferences with passwords are also hidden conferences. See the administration guide for more information on these system settings.
Table 1 lists and describes caveats that were resolved in Cisco Conference Connection at the time this document was released.
This Open Caveats section lists unexpected behavior or defects in of Cisco Conference Connection 1.2(2). Severity 1 caveats are the most serious caveats, severity 2 caveats are less serious, and severity 3 caveats are still less serious. Table 2 provides information about these caveats in Cisco Conference Connection 1.2(2) that were not resolve the time this software was released.
You can search for information about these and other caveats found after this release on the Cisco bug tracking tool, called Bug Toolkit. You must have a Cisco Connection Online (Cisco.com) account to access caveats. To access information about these caveats, enter the URL listed for the caveat in your browser. To access information about other caveats in the Bug Toolkit, open http://www.cisco.com/support/bugtools in your web browser.
When a CCC server has insufficient resources to schedule a conference, the server posts the Conference Scheduling Failed message to the user. You can configure the CCC server to include URL links to alternative CCC servers in this message. The user can use these links to access an alternative CCC server to schedule the conference.
Step 1 Log on to the Cisco Conference Connection server.
Step 2 Select Administration Tasks and Reports.
Step 3 Select Configure Settings/Information Page.
Step 4 In the Alternate Conference Connection Resources section, do the following:
You can export a file containing information about CCC conferences. You specify the information that you want to collect and the interval over which the information is collected. This information is collect for all CCC conferences that occur during that interval. You can use Microsoft Notepad and Microsoft Wordpad on the Windows desktop and Microsoft Excel to open the file.
Step 1 Select Administration Tasks and Reports on the sidebar.
Step 2 Select Export Past Conferences.
Step 3 In the From section, specify the starting date from which you want the file to list CCC conference records.
Step 4 In the To section, specify the ending date to which you want the file to list CCC conference records.
Step 5 In the File name section, do one of the following:
Step 6 In the Header Field section, check Include header lines in export file if you want to specify the type of data you want the file to collect.
Step 7 In the Export Options section, select the types of data that you want this file to contain.
Table 3 describes the export options that are available.
Step 8 Click Submit.
Step 9 Click the link to the file you just created.
Step 10 Do one of the following:
Step 11 Specify where you want the file saved and click SAVE.
You must open the export file in Microsoft Notepad and Microsoft Wordpad on the Windows desktop to get all the collected data rendered correctly. For ease of viewing the data, you can open the file in Microsoft Excel. However, date and time information are not rendered correctly in Excel. Table 4 provides information about the headings that appear in the file.
Step 1 Launch Notepad or Wordpad on your Windows desktop.
Step 2 Select File > Open.
Step 3 In the Files of type field, choose All Files.
Step 4 Navigate to and select the CCC export file that you want to open.
Notepad and Wordpad open the export file as a text file. All Export Option headings that you chose are listed on the top line and separated by commas. The sets of conference data appear on subsequent lines.
|Note The export file provides Participants, Start Time, and Duration information for each participant that joins the conference. However, these headings are listed for the first participant only. This information is listed in the same order for the remaining participants.|
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