Cisco Unified Communications Manager (CallManager)

Document ID: 67902

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Set the Trace Level
Retrieve the Trace File
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Related Information

Introduction

This document describes the procedure to set the trace level to Detailed for the Directory Service log in the Cisco CallManager environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco CallManager

• Directory Service

Components Used

The information in this document is based on Cisco CallManager version 4.1.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Set the Trace Level

Complete these steps in order to set the trace level for the Directory Service log to Detailed:

1. Choose Start > Run.

2. Enter cmd at the Open prompt for the Run window.

3. Enter UMTrace in the DOS window.

   See arrow A in Figure 1.

   The Cisco User Preferences Trace Settings window displays.

   Figure 1 – UMTrace

   

4. Choose All Layers from the Select the Layer drop-down menu.

   See arrow B in Figure 1.

   The available choices in this menu are:

   • UMAccess

   • UMAuthentication

   • UMEncryption

   • UMProvider

   • UMX

   • All Layers

5. Check the Trace ON check box.

   See arrow C in Figure 1.

6. Choose Detailed from the Trace level drop-down menu.

   See arrow D in Figure 1.

   The available choices in this menu are:

   • Error

   • Special

   • State Transition

   • Significant

   • Entry Exit

   • Arbitrary

   • Detailed

7. Leave the Trace file name as Preserve original values.

   See arrow E in Figure 1.

8. Click OK.

   See arrow F in Figure 1.

Retrieve the Trace File

You can find the log files in the C:\dcdsrvr\log folder. See arrow A in Figure 2:

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Related Information

• Voice Technology Support
• Voice and IP Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems