Cisco Unified Communications Manager (CallManager)

Document ID: 41030

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
Related Information

Introduction

This document addresses the problem and provides a solution for the DC Directory when you receive the DCD08800011 error message when logging into the DC Directory Administrator.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

When a user opens the DC Directory Administrator, the following error appears:

Solution

This problem is caused by having two sessions of DC Directory Administrator running concurrently. Use one of these options to fix this issue:

• Option 1: Log off all Terminal Services sessions. It is likely that a disconnected session has DC Directory Administrator running.

• Option 2: Open Task Manager and stop the ADUA.exe process.

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support - Cisco Systems