Cisco Unified Communications Manager (CallManager)

Document ID: 5741

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document explains how to make application profiles visible in DC Directory.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

When you insert a user into the directory, the AutoAttendant, Softphone, and Extension Mobility application profiles are not displayed, and the user cannot be linked to those profiles.

Solution

You must edit the System Profile in DC Directory. Follow these steps to correct the problem:

1. Connect to the DC Directory Administrator.

   

2. Go to Directory > cisco.com > CCN > systemProfile.

   

3. Right-click System Profile and choose Properties.

   

4. Click the Application Install Status tab.

   

5. Look at the values for the applications. If the values for AA Installed, Softphone Installed, ASR installed, and Hotelling Installed are blank, go to Step 6. Otherwise, proceed with Step 9.

6. Click Modify. You should see that the values are set correctly.

   

   

7. Change the values from true to false and from false to true. Click Apply and OK.

   

8. Repeat Steps 3 and 4.

9. Click Modify. All values should be visible now.

   

10. Change the values of the applications installed to true. Click Apply and OK.

    

11. Go to Services. Choose World Wide Web Publishing Service and click the Restart Service button.

    

12. Repeat these steps for all of the servers in the cluster in which you experience this problem.

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Related Information

• Voice Technology Support
• Voice and IP Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support - Cisco Systems