Document ID: 25360
Contents
Introduction
This document explains the conditions that can cause you to not be able to add a user, or conduct a search on the Cisco CallManager Administration user pages, and how to overcome this.
Problem
You may encounter the following problems if you are working with Cisco CallManager 3.x installed on a server that has a special character (such as an underscore) in its hostname, or MS Internet Explorer 5.5 with SP2 and a Q313675 patch or above.
- When you conduct a basic search and hit submit, the page returns the same page.
- When you try to insert a new user, the following error message appears.
The following error occurred while trying to execute the command. Sorry, your session object has timed out. Click here to Begin a New Search
Solutions
You may not not be able to add a user or do a search on the Cisco CallManager Admin user pages, if your CallManager hostname contains any special characters such as, underscore or period (for example, Call_Manager). Domain Name System (DNS)-supported characters include all letters (A-Z, a-z), numbers (0-9), and hyphen (-) and any special characters are not allowed. If the Q313675 patch is installed on your browser, make sure that the URL does not contain any non-DNS supported characters.For more information about the Q313675 patch, refer to MS01-058: File Vulnerability Patch for Internet Explorer 5.5 and Internet Explorer 6 
To resolve this problem, you have the following options:
- Access the Cisco CallManager Admin pages using the IP address of the server.
- Do not use non-DNS characters in the Server Name.
- Use the localhost or IP address in the URL.
Related Information
| Updated: Feb 02, 2006 | Document ID: 25360 |