Guest

Cisco Unified Communications Manager (CallManager)

Problems Displaying or Adding Users With Cisco CallManager 3.x

Document ID: 25360


Contents


Introduction

This document explains the conditions that can cause you to not be able to add a user, or conduct a search on the Cisco CallManager Administration user pages, and how to overcome this.

Problem

You may encounter the following problems if you are working with Cisco CallManager 3.x installed on a server that has a special character (such as an underscore) in its hostname, or MS Internet Explorer 5.5 with SP2 and a Q313675 patch or above.

  • When you conduct a basic search and hit submit, the page returns the same page.

  • When you try to insert a new user, the following error message appears.
  • The following error occurred while trying to execute the command.
    Sorry, your session object has timed out.
    Click here to Begin a New Search

Solutions

You may not not be able to add a user or do a search on the Cisco CallManager Admin user pages, if your CallManager hostname contains any special characters such as, underscore or period (for example, Call_Manager). Domain Name System (DNS)-supported characters include all letters (A-Z, a-z), numbers (0-9), and hyphen (-) and any special characters are not allowed. If the Q313675 patch is installed on your browser, make sure that the URL does not contain any non-DNS supported characters.

For more information about the Q313675 patch, refer to MS01-058: File Vulnerability Patch for Internet Explorer 5.5 and Internet Explorer 6 leaving cisco.com

To resolve this problem, you have the following options:

  • Access the Cisco CallManager Admin pages using the IP address of the server.

  • Do not use non-DNS characters in the Server Name.

  • Use the localhost or IP address in the URL.


Related Information



Updated: Feb 02, 2006 Document ID: 25360