Cisco CallManager Extended Services Administrator Guide
Preface

Table Of Contents

Preface

Audience

Organization

Related Documentation

Conventions

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Preface


The CiscoCallManagerExtendedServicesAdministrator'sGuide provides instructions for installing, configuring and administering CiscoCallManagerExtendedServices. This document will help you to:

Understand Cisco CallManager Extended Services and how its applications work.

Perform product installation.

Perform initial configuration.

Perform ongoing administration tasks.

Troubleshoot problems with the applications.

Audience

The CiscoCallManagerExtendedServicesAdministrator'sGuide is written for a server administrator or network administrator who is responsible for implementing CiscoCallManagerExtendedServices. No programming skills are required.

Organization

This guide is organized as follows:

Chapter
Title
Description

Chapter 1

Understanding CiscoCallManager Extended Services

A general overview of CiscoCallManagerExtended Services and the IP Telephony software suite.

Chapter 2

Installing CiscoCallManager Extended Services

Sequenced procedures for the initial installation of CiscoCallManager
ExtendedServices.

Chapter 3

Configuring CiscoCallManager ExtensionMobility

Sequenced procedures for the initial configuration of CiscoCallManager
ExtensionMobility.

Chapter 4

Configuring CiscoCallManager AutoAttendant

Sequenced procedures for the initial configuration of CiscoCallManagerAutoAttendant.

Chapter 5

Administering CiscoCallManager ExtendedServices

Procedures for managing CiscoCallManager
ExtendedServices on an ongoing basis.

Chapter 6

Troubleshooting CiscoCallManager ExtendedServices

Procedures for troubleshooting CiscoCallManager
ExtendedServices and clearing error messages.


Related Documentation

For information about CiscoCallManager, refer to the following documents:

CiscoCallManager System Guide

CiscoCallManager Administration Guide

For information about Cisco Customer Response Applications, refer to the following documents:

Getting Started with Cisco Customer Response Applications

Cisco Customer Response Applications Administrator's Guide

Cisco Customer Response Applications Developer's Guide

CiscoCustomerResponseApplications Troubleshooting Guide

Conventions

This document uses the following conventions:

Convention
Description

boldface font

Commands and keywords are in boldface .

italic font

Arguments for which you supply values are in italics.

[]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.

string

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.

^

The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<>

Nonprinting characters, such as passwords are in angle brackets.


Notes use the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.


Timesavers use the following conventions:


Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.


Tips use the following conventions:


Tips Means the following are useful tips.


Cautions use the following conventions:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warnings use the following conventions:


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.


Obtaining Documentation

The following sections provide sources for obtaining documentation from CiscoSystems.

World Wide Web

You can access the most current Cisco Systems documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships withyour product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annualsubscription.

Ordering Documentation

Cisco Systems documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/public/ordsum.html

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered CCO users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.