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Cisco Unified Communications Manager (CallManager)

Lucent/Avaya Definity G3si V9 PBX with CallManager using the Cisco 6608-E1 PRI EURO Gateway

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Table Of Contents

youApplication Note

Integration Description

Cisco Systems Equipment Needed

PBX Requirements

Features

Configuring the Lucent/Avaya Definity G3si PBX

Circuit Pack

Signaling Group

Trunk Group

Uniform Dialing Plan

Configuring Cisco CallManager

Gateway Configuration

Route Pattern Configuration

Considerations

Calling Name and Number Feature

Integration Testing

CallManager Software Release:

Lucent/Avaya Definity G3si Software Release

Catalyst 6000 Switch Configuration

Test Configuration

Test Results


youApplication Note


Lucent/Avaya Definity G3si V9 PBX with CallManager using the Cisco 6608-E1 PRI EURO Gateway

This application note discusses the integration of the Lucent/Avaya Definity G3si V9 PBX with CallManager using the Cisco 6608-T1 PRI EURO Gateway.

Integration Description

Connectivity is achieved by using the ETSI standard PRI protocol. The Lucent/Avaya Definity G3si can be configured as either the NETWORK or USER side. The figure below shows the general network layout for the integration.

Network Layout

Cisco Systems Equipment Needed

Hardware (Gateway): Cisco 6608 E1 Port

Software: CallManager Release 3.1

PBX Requirements

Hardware: TN464F, DS1 INTFC 24/32

Software: Version V9

Features

Key features supported:

Calling/Called Number

Calling Name

Key features not supported:

Connected Name

Connected Number

Configuring the Lucent/Avaya Definity G3si PBX

To configure the Lucent/Avaya Definity G3si PBX, do the following:


Step 1. Add the new circuit pack.

Step 2. Add the new signaling group.

Step 3. Add the new trunk group.

Step 4. Add the Uniform Dialing Plan.

Circuit Pack

The following figures show the configuration of the DS1 circuit pack.

DS1 Circuit Pack

Signaling Group

The following figure shows the configuration of the signaling group.

Signaling Group

Trunk Group

The following figures show the configuration of the trunk group.

Trunk Group

Trunk Group—Trunk Features

Trunk Group—Group Member Assignments

Trunk Group—Group Member Assignments Continued

Uniform Dialing Plan

The following figures show the configuration of the uniform dialing plan.

Dial Plan Record

Uniform Dialing Plan

Configuring Cisco CallManager

To configure Cisco CallManager, do the following:


Step 1. Configure the gateway.

Step 2. Configure the route pattern.

Gateway Configuration

The following figures show the configuration of the Cisco 6608 Gateway.

Cisco 6608 Gateway Configuration

Cisco 6608 Gateway Configuration Continued

Cisco 6608 Gateway Configuration Continued

Cisco 6608 Gateway Configuration Continued

Route Pattern Configuration

The following figures show the configuration of the route pattern.

Route Pattern Configuration

Route Pattern Configuration Continued

Considerations

Calling Name and Number Feature

When calling from a Cisco 7960 IP phone to a Lucent/Avaya digital phone, Calling Name and Number are displayed on both phones after the call is answered. The Cisco 7960 phone, however, displays only the Called Number even though Lucent/Avaya sends both the Connected Name and Connected Number in the CONNECT message.

When calling from a Lucent/Avaya digital phone to a Cisco 7960 IP phone, the IP phone displays the Connected Name and Number after the call is answered. The Lucent/Avaya phone, however, does not display the Called Name or the Called Number. It was verified using an ISDN protocol analyzer that the CallManager was not sending the Connected Name or Connected Number information in the connect message back to PBX.

Integration Testing

This section contains information about the setup used in testing the integration of the Lucent/Avaya Definity G3si and the Cisco 6608-E1 PRI EURO Gateway.

CallManager Software Release:

The following figure shows the information about the release of CallManager being used.

CallManager Software Release

Lucent/Avaya Definity G3si Software Release

The following release of the Lucent/Avaya Definity G3si was used:

System: G3siV6

Software Version: G3V9i.02.0.033.2

Catalyst 6000 Switch Configuration

The following shows the configuration of the Catalyst 6000 Switch.

Console> (enable) show version
WS-C6006 Software, Version NmpSW: 5.5(6a)
Copyright (c) 1995-2001 by Cisco Systems
NMP S/W compiled on Feb 23 2001, 10:23:18

System Bootstrap Version: 5.3(1)

Hardware Version: 2.0  Model: WS-C6006  Serial #: TBA04511172

Mod Port Model               Serial #    Versions
--- ---- ------------------- ----------- --------------------------------------
1   2    WS-X6K-SUP1A-2GE    SAD05010NBK Hw : 7.0
                                         Fw : 5.3(1)
                                         Fw1: 5.4(2)
                                         Sw : 5.5(6a)
                                         Sw1: 5.5(6a)
         WS-F6K-PFC          SAD05020221 Hw : 1.1
3   48   WS-X6348-RJ-45      SAD04420N7B Hw : 1.4
                                         Fw : 5.4(2)
                                         Sw : 5.5(6a)
         WS-F6K-VPWR                     Hw : 1.0
4   24   WS-X6624-FXS        SAD050203M8 Hw : 3.0
                                         Fw : 5.4(2)
                                         Sw : 5.5(6a)
                                         HP : A00203010010; DSP : A003E031 (3.3.
32)
5   8    WS-X6608-T1         SAD04400EM0 Hw : 1.1
                                         Fw : 5.4(2)
                                         Sw : 5.5(6a)
                                         HP1: D00403010017; DSP1: D005E031 (3.3.
32)
                                         HP2: D00403010017; DSP2: D005E031 (3.3.
32)
                                         HP3: D00403010017; DSP3: D005E031 (3.3.
32)
                                         HP4: D00403010017; DSP4: D005E031 (3.3.
32)
                                         HP5: D00403010017; DSP5: D005E031 (3.3.
32)
                                         HP6: D00403010017; DSP6: D005E031 (3.3.
32)
                                         HP7: D00403010017; DSP7: D005E031 (3.3.
32)
                                         HP8: D00403010017; DSP8: D005E031 (3.3.
32)
6   8    WS-X6608-E1         SAD04380DW1 Hw : 1.1
                                         Fw : 5.4(2)
                                         Sw : 5.5(6a)
                                         HP1: D00403010017; DSP1: D005E031 (3.3.
32)
                                         HP2: D00403010017; DSP2: D005E031 (3.3.
32)
                                         HP3: D00403010017; DSP3: D005E031 (3.3.
32)
                                         HP4: D00403010017; DSP4: D005E031 (3.3.
32)
                                         HP5: D00403010017; DSP5: D005E031 (3.3.
32)
                                         HP6: D00403010017; DSP6: D005E031 (3.3.
32)
                                         HP7: D00403010017; DSP7: D005E031 (3.3.
32)
                                         HP8: D00403010017; DSP8: D005E031 (3.3.
32)

       DRAM                    FLASH                   NVRAM
Module Total   Used    Free    Total   Used    Free    Total Used  Free
------ ------- ------- ------- ------- ------- ------- ----- ----- -----
1       65408K  37781K  27627K  16384K  11546K   4838K  512K  198K  314K

Uptime is 105 days, 5 hours, 12 minutes
____________________________________________________________________________________

Console> (enable) show module
Mod Slot Ports Module-Type               Model               Sub Status
--- ---- ----- ------------------------- ------------------- --- --------
1   1    2     1000BaseX Supervisor      WS-X6K-SUP1A-2GE    yes ok
3   3    48    10/100BaseTX Ethernet     WS-X6348-RJ-45      yes ok
4   4    24    FXS                       WS-X6624-FXS        no  ok
5   5    8     T1                        WS-X6608-T1         no  ok
6   6    8     E1                        WS-X6608-E1         no  ok

Mod Module-Name         Serial-Num
--- ------------------- -----------
1                       SAD05010NBK
3                       SAD04420N7B
4                       SAD050203M8
5                       SAD04400EM0
6                       SAD04380DW1

Mod MAC-Address(es)                        Hw     Fw         Sw
--- -------------------------------------- ------ ---------- -----------------
1   00-04-c0-f8-42-02 to 00-04-c0-f8-42-03 7.0    5.3(1)     5.5(6a)
    00-04-c0-f8-42-00 to 00-04-c0-f8-42-01
    00-04-9b-f0-78-00 to 00-04-9b-f0-7b-ff
3   00-02-fc-20-5e-50 to 00-02-fc-20-5e-7f 1.4    5.4(2)     5.5(6a)
4   00-03-32-ba-2e-35                      3.0    5.4(2)     5.5(6a)
5   00-01-c9-d9-3a-98 to 00-01-c9-d9-3a-9f 1.1    5.4(2)     5.5(6a)
6   00-01-c9-d8-63-3e to 00-01-c9-d8-63-45 1.1    5.4(2)     5.5(6a)

Mod Sub-Type                Sub-Model           Sub-Serial  Sub-Hw
--- ----------------------- ------------------- ----------- ------
1   L3 Switching Engine     WS-F6K-PFC          SAD05020221 1.1
3   Inline Power Module     WS-F6K-VPWR                     1.0
Console> (enable)
______________________________________________________________________________

Console> (enable) sh port 6
Port  Name               Status     Vlan       Duplex Speed Type
----- ------------------ ---------- ---------- ------ ----- ------------
 6/1                     connected  1            full 2.048 E1
 6/2                     notconnect 1            full 2.048 E1
 6/3                     notconnect 1            full 2.048 E1
 6/4                     notconnect 1            full 2.048 E1
 6/5                     notconnect 1            full 2.048 E1
 6/6                     notconnect 1            full 2.048 E1
 6/7                     notconnect 1            full 2.048 E1
 6/8                     notconnect 1            full 2.048 E1

Port     DHCP    MAC-Address       IP-Address      Subnet-Mask
-------- ------- ----------------- --------------- ---------------
 6/1     enable  00-01-c9-d8-63-3e 10.1.1.104      255.255.255.0
 6/2     enable  00-01-c9-d8-63-3f 10.1.1.118      255.255.255.0
 6/3     enable  00-01-c9-d8-63-40 10.1.1.123      255.255.255.0
 6/4     enable  00-01-c9-d8-63-41 10.1.1.117      255.255.255.0
 6/5     enable  00-01-c9-d8-63-42 10.1.1.120      255.255.255.0
 6/6     enable  00-01-c9-d8-63-43 10.1.1.121      255.255.255.0
 6/7     enable  00-01-c9-d8-63-44 10.1.1.122      255.255.255.0
 6/8     enable  00-01-c9-d8-63-45 10.1.1.124      255.255.255.0

Port     Call-Manager(s)   DHCP-Server     TFTP-Server     Gateway
-------- ----------------- --------------- --------------- ---------------
 6/1     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/2     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/3     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/4     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/5     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/6     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/7     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7
 6/8     10.1.1.2          10.1.1.2        10.1.1.2        10.1.1.7

Port     DNS-Server(s)     Domain
-------- ----------------- -------------------------------------------------
 6/1     -                 -
 6/2     -                 -
 6/3     -                 -
 6/4     -                 -
 6/5     -                 -
 6/6     -                 -
 6/7     -                 -
 6/8     -                 -

Port     CallManagerState DSP-Type
-------- ---------------- --------
 6/1     registered       C549
 6/2     registered       C549
 6/3     registered       C549
 6/4     registered       C549
 6/5     registered       C549
 6/6     registered       C549
 6/7     registered       C549
 6/8     registered       C549

Port  NoiseRegen NonLinearProcessing
----- ---------- -------------------
 6/1  enabled    enabled
 6/2  enabled    enabled
 6/3  enabled    enabled
 6/4  enabled    enabled
 6/5  enabled    enabled
 6/6  enabled    enabled
 6/7  enabled    enabled
 6/8  enabled    enabled
Console> (enable)

Test Configuration

The following figure represents the various configurations used for testing.

Testbed Network Configuration

As shown in the figure above, a Lucent/Avaya Definity G3si PBX was connected via an ISDN E1 PRI link to a Cisco 6608-E1 Gateway, which in turn, was connected to an Ethernet switch. The interoperability testing involved Layers 1, 2 and 3 on the ISDN PRI link between a Cisco 6608-E1 and the PBX.

Layer 1 (Physical Layer)

The Lucent/Avaya Definity G3si PBX configuration screen for the E1 trunk interface is reached using the change ds1 a12 command, which sets the E1 physical layer parameters.

Layers 2 & 3 (Q.921 and Q.931)

Layer 2 and 3 packet exchanges were monitored using an Acacia Clarinet protocol analyzer, bridged across the PRI link in high impedance mode.

Layer 2 Q.921 packets were monitored to ensure that each PBX/6608-E1 software configuration properly exchanged SABME/UA packets to initialize the ISDN link, and then RR packets were exchanged every 30 seconds.

Layer 3 Q.931 packets were monitored to ensure that the appropriate call setup/teardown packets were exchanged for each configuration, and that the SETUP packets contained the mandatory Information Elements with the necessary details, as well as optional IEs such as Calling Name and Number.

Telephone calls were made end-to-end in both directions through the Cisco 6608-E1 Gateway, and a check was made to ensure that there was an audio path in both directions for each call.

User/Network Settings

The Cisco 6608-E1 Gateway with ISDN protocol type setting of PRI-EURO supports both protocol sides by selecting "Network/User" in the protocol side field when configuring the Gateway via CallManager.

The Lucent/Avaya Definity G3si PBX supports both "USER" and "NETWORK" protocol sides.

Test Results

Testing was performed by Test Engineer(s): Samir Batio, October 3, 2001

Test 1

In test 1:

The PBX1 country-protocol is set to ETSI to emulate the Network.

The Cisco 6608-E1 Gateway was configured as a PRI EURO to emulate the User.

The results are shown in the following tables.

Table 1  Basic Calls (Enbloc Sending)

Calls Made
Call Comp?
Calling Number passed to final destination?
Calling Name passed to final destination?
Called Number passed to original side?
Called Name passed to the original side?

Phone A to Phone C

Yes

Yes

Yes

No 1

No1

Phone C to Phone A

Yes

Yes

Yes

Yes

No

1 CallManager is not sending "Connected Name" or "Connected Number" information in the connect message back to the PBX.


Table 2  Call Transfers (Supervised Local Transfers)

Calls Made
Call Comp?
Original Calling Number displayed on final dest phone?
Original Calling Name displayed on final dest phone?
Called Number display on original phone updated after transfer?
Called Name display on original phone updated after transfer?

Phone C to Phone A Xfr to Phone B

Yes

Yes

Yes

No

No

Phone A to Phone C Xfr to Phone D

Yes

Yes

Yes

No

No


Table 3  Call Conferencing (Local)

Calls Made
Call Comp?
Calling Number passed to the remaining conferee when the conferencing phone drops out?
Calling Name passed to the remaining conferee when the conferencing phone drops out?
Connected Number updated on original caller phone display when a conferee drops out?
Connected Name updated on original caller phone display when a conferee drops out?

Phone C to Phone A, Phone A conf Phone B

Yes

(A Drops out)

Yes

(A Drops out)

Yes

(A Drops out)

No

(A Drops out)

No

Phone C to Phone A, Phone C conf Phone D

Yes

(C Drops out)

No

(C Drops out)

No

(D Drops out)

No

(D Drops out)

No

Phone A to Phone C, Phone C conf Phone D

Yes

(C Drops out)

No

(C Drops out)

No

(C Drops out)

No

(C Drops out)

No

Phone A to Phone C, Phone A conf Phone B

Yes

(A Drops out)

No

(A Drops out)

Yes

(B Drops out)

No

(B Drops out)

Yes


Table 4  Call Forward (Local)

Calls Made
Call Comp?
Original Calling Number passed to final dest?
Original Calling Name passed to final dest?
Forwarding Called Number passed to final dest?
Forwarding Called Name passed to final dest
Final destination Connected Number updated at original side?
Final destination Connected Name updated at original side?

Phone C to Phone A fwd to Phone B

Yes

Yes

Yes

No

Yes

No

No

Phone A to Phone C fwd to Phone D

Yes

Yes

Yes

No

No

No

Yes


Test 2

In test 2:

The PBX1 country-protocol is set to ETSI to emulate the User.

The Cisco 6608-E1 Gateway is configured as a PRI EURO to emulate the Network.

The test results are identical to those in Test 1.