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Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -
Index
A
aa_sample1.aef file 39
About option in Help menu 7
acceptable digits, specifying 108
Accept step 89
accessing call-specific information 97
adding connection output branch 76
adding new connection 87
adding steps to a script 9
adding variables or expressions to map 74
allowed operators in expressions 22
Annotate step 70
associating days with connection output branch 76
B
Barge In option 100
BigDecimal expressions 22
BigDecimal variables 16
BigInteger expressions 22
BigInteger variables 16
Boolean expressions 20
Boolean variables 14
built-in variable data types
basic 13
Business Hours step 71
button
Expressions Editor 19
C
Call Contact palette 93
steps 93
calling a subflow 73
Call Redirect step 94
Call Redirect step, using 66
Call Subflow step 72
General tab 72
Parameter Mapping tab 73
changing the order of steps 9
Character expressions 20
Character generator type 139
Character variables 14
Cisco IP Auto-Attendant 40
Close option, in File menu 6
configuring flush input buffer property
Play Prompt step 125
configuring input properties
Get Digit String step 107
Menu step 116
Name To User step 122
configuring prompt properties
Get Digit String step 105
Menu step 114
Name To User step 120
Play Prompt step 124
contact, definition 88
contact information, modifying 92
Contact palette 88
steps 89
contact trigger
Explicit Confirmation 100
Get Digit String 104
Implicit Confirmation step 110
Contact variable 16
Continue On Prompt Errors option 23, 100
Country generator type 142
Create Conditional Prompt step 129
Create Conditional Prompt step, using 44
Create Container Prompt step 131
Create Generated Prompt step 136
Create Generated Prompt step, using 52
creating a script 9
creating prompts
concatenated 132
conditional 130
escalating 133
random 134
creating script logic for a case 86
Credit Card Expiration Date generator type 142
Credit Card Number generator type 142
Currency generator type 141
customizer window 10
properties 10
D
Date expressions 21
Date generator type 140
Date variables 15
Day of Week step 75
Debug pane 18
Decrement step 77
default scripts 12
overview 25
defining variables 12
delaying script processing 78
Delay step 77
Design window 9
displaying step properties 10
Double expressions 22
Double variables 16
E
Edit Variable window 12
ending an application 93
ending a script 9
End step 78
Error 24
error handling
On Exception Clear 25
On Exception Goto 24
registering a handler 24
errors
continue on prompt option 23
exceptions 24
output branches 24
validation 18
exceptions, errors 24
Explicit Confirmation
Interruptible option 99
Explicit Confirmation step 99
General tab 99
Prompts tab 100
specifying contact trigger 100
Explicit Confirmation step, using 62
exporting variables 16
Expression Editor button 19
expressions
allowed operators 22
BigDecimal 22
BigInteger 22
Boolean 20
Character 20
Date 21
Double 22
expession panel 19
Float 20
Integer 20
Long 22
operators 22
overview 19
String 21
Time 21
Extension To User step 127
F
File menu options
Close 6
New 6
Open 6
Print 6
Properties 6
Save 6
Save As 6
Float expressions 20
Float variables 14
Flush Input Buffer field 125
G
General palette 69
steps 70
generating prompt phrases 137
generator type
Character 139
Country 142
Credit Card Expiration Date 142
Credit Card Number 142
Currency 141
Date 140
Number 139
Ordinal 141
Spelling 139
Telephone Number 142
Time 140
Get Call Contact Info step 96
Get Contact Info step 90
Get Digit String step 103
Filter tab 108
General tab 103
Input tab 106
Prompt tab 105
Get Digit String step, using 51
getting contact information 91
Get User Info step 126
Goto step 79
H
Help menu options 7
About 7
Help 7
Help option in Help menu 7
I
If step 79
Implicit Confirmation step 109
Implicit Confirmation step, using 61
Increment step 80
Increment step, using 52, 56, 63, 65
input properties
Get Digit String 107
Menu step 116
Name To User step 122
Integer expressions 20
Integer variables 14
Interruptible option 99
interruption of scripts 26
Is Holiday step 80
L
Long expressions 22
Long variables 16
M
main window, Script Editor 5
making user attributes available to script 127
mapping variables or expressions 74
Media palette 98
steps 98
Menu step 111
General tab 111
Input tab 114
Prompt tab 113
modifying contact information 92
N
Name To User step
Input tab 121
Name to User step 116
General tab 117
Prompt tab 119
Name to User step, using 58
New option, in File menu 6
Number generator type 139
O
On Exception Clear step 25, 82
Open option, in File menu 6
operators used with expressions 22
option
Barge In 100
Continue On Prompt Errors 23, 100
Ordinal generator type 141
output branches, errors 24
output branch in a script 10
P
Palette window 8
pane
Debug 18
Design 9
Variable 12
Play Prompt step 122
General tab 123
Prompt tab 123
primary script 12
Print option, in File Menu 6
prompt error exceptions 24
Prompt palette 129
steps 129
prompt phrases 137
prompt properties
Get Digit String 105
Menu step 114
Name To User step 120
Play Prompt step 124
prompts
concatenated 132
conditional 130
escalating 133
overview 18
random 134
specifying 101
user 18
Prompt variable 17
properties, displaying step 10
properties for a step 10
Properties option, in File menu 6
R
redirecting a call 95
registering a handler 24
Rename Output Option dialog box 113
Result User variable 118
S
sample script 39
Save As option, in File menu 6
Save option, in File menu 6
script
creating 9
default 12
ending 9
output branch 10
primary 12
subflow 12
Script Editor
creating a script 9
File menu 6
main window 5
overview 3
Palette window 8
toolbar functions 8
Variable window 6
script interruption, overview 26
Set Contact Info step 91
Set step 84
setting variable value 84
sharing variables 12
specifying acceptable digits 108
specifying contact trigger
for Explicit Confirmation step 100
for Get Digit String step 104
for Implicit Confirmation step 110
for Menu step 112
for Play Prompt step 123
specifying input values 102
specifying prompts 101
specifying Result User variable 118
Spelling generator type 139
Start step 85
step
Accept 89
adding to a script 9
Call Redirect 94
changing the order of 9
Create Conditional Prompt 129
Create Container Prompt 131
Create Generated Prompt 136
customizing 10
displaying properties 10
Explicit Confirmation 99
Get Contact Info 90
Get Digit String 103
Get User Info 126
properties 10
Set Contact Info 91
Terminate 93
variables 12
storing data in variables 12
String expressions 21
String variables 14
subflow 12
Switch step 85
T
Table
Table 10 Variables in the aa_sample1.aef Script 42
Table 11 Call Subflow - General Tab fields 73
Table 12 Call Subflow - Parameter Mapping fields 74
Table 13 Day of Week fields 76
Table 14 Delay fields 78
Table 15 On Exception Goto fields 83
Table 16 Set fields 84
Table 17 Switch fields 86
Table 18 Time of Day fields 87
Table 19 Accept Customizer fields 89
Table 20 Get Contact Info Customer fields 90
Table 21 Get Contact Info Attributes 90
Table 22 Set Contact Info Customizer fields 92
Table 23 Set Contact Info Attributes 92
Table 24 Terminate Customizer fields 93
Table 25 Call Redirect Customizer fields 94
Table 26 Call Redirect Support Extensions 95
Table 27 Get Call Contact Info Customizer fields 97
Table 28 Get Call Contact Info Arrival Types 97
Table 29 Explicit Confirmation - General Tab fields 99
Table 30 Explicit Confirmaton - Prompts Tab fields 100
Table 31 Explicit Confirmation - Input Tab fields 102
Table 32 Get Digit String - General Tab fields 104
Table 33 Get Digit String - Prompt Tab fields 105
Table 34 Get Digit String - Input Tab fields 106
Table 35 Get Digit String - Filter Tab fields 108
Table 36 Implicit Confirmation fields 109
Table 37 Menu - General Tab fields 112
Table 38 Create Conditional Prompt fields 130
Table 38 Menu - Prompt Tab fields 114
Table 39 Menu - Input Tab fields 115
Table 3 File Menu Options 6
Table 40 Name To User - General Tab fields 118
Table 41 Name To User - Prompt Tab fields 120
Table 42 Name To User - Input Tab fields 121
Table 43 Play Prompt - General Tab fields 123
Table 44 Play Prompt - Prompt Tab fields 124
Table 45 Play Prompt - Input Tab fields 125
Table 46 Get User Info fields 126
Table 47 Get User Info Attributes 126
Table 49 Create Container Prompt fields 132
Table 4 Edit Menu Options 7
Table 50 Create Generated Prompt fields 137
Table 5 Window Menu Options 7
Table 6 Help Menu Options 7
Table 7 Toolbar Functions 8
Table 8 Variable Pane Toolbar Functions 13
Table 9 Edit Variable Properties 13
Telephone Number generator type 142
Terminate step 93
The 18
Time expressions 21
Time generator type 140
Time variables 15
toolbar 8
Tools menu options
Validate 7
transferring calls 94
U
user attributes in a script 127
User palette 125
User variable 18
V
Validate option, in Tools menu 7
validation error messages 18
variable
allowExternalTransfers 43
busClosedPrompt 43
businessSchedule 43
busOpenPrompt 43
Contact 16
holidayPrompt 43
Prompt 17
Result User 118
User 18
Variable pane 12
variables
BigDecimal 16
BigInteger 16
Boolean 14
built-in data types, basic 13
Character 14
Date 15
defining 12
definition 12
Double 16
exporting 16
Float 14
Integer 14
Long 16
restriction 12
sample script, descriptions 42
sharing 12
String 14
Time 15
Variable window 6
W
window
Edit Variable 12