Automated Attendant—The Cisco Unity Express software application that provides messages and prompts that guide callers to appropriate extensions.
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C
CCM
Cisco CallManger
CLI
Command line interface
CME
Cisco CallManager Express
CTI
Computer telephony integration
D
DNS
Domain Name Server
F
FTP
File Transfer Protocol
G
GMS
Greeting management system—The software for recording auto attendant prompts and greetings. The PMS is available from the telephone user interface to users who have administrator or prompt manager privileges.
GUI
Graphical user interface
I
Init Wizard
Initialization wizard—A web-based GUI software tool that runs automatically when the Cisco Unity Express software is loaded. The Init Wizard assists with configuring the Cisco Unity Express software applications.
IP
Internet Protocol
ITS
Cisco IOS Telephony Services—The earlier version of Cisco CallManager Express (CME).
J
JTAPI
Java Telephony Application Programming Interface
JTAPI user
A special type of user created on the Cisco CallManager application. This user is a placeholder for pairings of CTI ports with route points.
M
MGCP
Media Gateway Control Protocol
MWI
Message Waiting Indicator—The light on a telephone that turns on when a new voice message is stored in the telephone user's voice mailbox.
N
NM
Network module—The hardware component that stores the Cisco Unity Express application software.
NTP
Network Time Protocol
P
R
route point
A telephone number or extension on the Cisco CallManager application that is associated with a CTI port. When a call comes in to the route point, the call is routed through the CTI port to an appropriate endpoint. This is similar to a trigger on Cisco Unity Express.
S
SIP
Session Initiation Protocol
T
TAC
Technical Assistance Center
trigger
A telephone number or extension that is associated with a Cisco Unity Express application. When a call comes in on the trigger number, Cisco Unity Express activates the associated application.
TUI
Telephone user interface—The set of prompts that guide the telephone user who has an assigned voice mailbox in sending, retrieving, and creating voice messages and greetings.
V
VM
Voice Mail—The Cisco Unity Express software application that creates and maintains voice message mailboxes.
