Cisco WebAttendant

Document ID: 7809

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Related Information

Introduction

This document is part seven of a ten document set. For information on each of these documents, consult the index for this set:

• Installing and Configuring Cisco WebAttendant for CallManager 3.0

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

After the system administrator installs the WebAttendant plug-in on a PC with MS Windows NT, the WebAttendant Client settings disappear if a non-administrator user tries to launch the WebAttendant Client.

Solution

In order to resolve this issue, an administrator needs to log in to the PC and complete these steps:

1. Choose Start > Run, type regedt32, and press Enter.

2. Locate [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.].

   

3. While the Cisco Systems, Inc key is highlighted, choose Permissions from the Security drop-down menu.

4. Click Add and then select the Web Attendant user. Grant both Read and Full Control permissions for that user.

   Windows NT 2000

   Make sure that Allow inheritable permissions from parent to propagate to this object is checked.

   

   Windows NT 4.0

   Make sure that Replace Permission on Existing Subkeys is checked.

   

5. Click OK and exit the program.

The user can now log in and use the Cisco Web Attendant Client.

Return to the index page.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems