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"The machine-default permission settings do not grant Local Activation permission for the COM Server application" Error Message when Accessing the Cisco Unity SA Page

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Document ID: 110826

Updated: Aug 26, 2009

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Introduction

When trying to access the Cisco Unity System Administrator (SA) web page, this error message is received:

The machine-default permission settings do not grant Local Activation permission 
for the COM Server application with CLSID 
{60EB7702-6A7A-11D1-8029-00C04FAD610B}
to the user ABCD\IUSR_ABCD SID

Prerequisites

Requirements

Note: This document applies only when you are using Anonymous authentication to access the Cisco Unity SA web page.

Components Used

Note: This applies only if you have set permissions using the Permissions Wizard for Cisco Unity 4.x or earlier. Permissions Wizard for Cisco Unity 5.0(1) and later grants the required DCOM permissions.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

This error is received when trying to access the Cisco Unity SA web page:

Event Type:       Error
Event Source:    DCOM
Event Category: None
Event ID:           10016
Date:                6/6/2006
Time:                3:36:47 PM
User:                ABCD
Computer:         ABCD
Description:
The machine-default permission settings do not grant Local Activation permission 
for the COM Server application with CLSID 
{60EB7702-6A7A-11D1-8029-00C04FAD610B}
to the user ABCD\IUSR_ABCD SID
(S-1-5-21-3197805965-225076588-2059277970-1003).  This security permission can be 
modified using the Component Services administrative tool.

Solution

In order to resolve this issue, go to the Component Services and give IUSR_<servername> access to AvCsGateway by performing these steps:

  1. Go to Start > Program > Administrative Tools > Components Services.

  2. Expand the Component Services to Computers > My Computer > DCOM Config.

  3. Right-click AvCsGateway, then choose Properties.

  4. Click the Security tab.

  5. Under Launch and Activation Permissions, click the Edit button. Click the Add button and add user IUSR_<Servername>, checking all of the allow boxes.

  6. Under Access Permissions, click the Edit button. Click the Add button and add user IUSR_<Servername>, checking all of the allow boxes.

  7. Click OK.

  8. Click OK.

  9. In the Services applet, restart the Distributed Transaction Coordinator service.

Related Information

Updated: Aug 26, 2009
Document ID: 110826