Cisco Unity

Document ID: 30241

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Launching CUICA
Related Information

Introduction

This document describes what to do when the Cisco Unity Installation and Configuration Assistant (CUICA) shortcut generates the following error while running:

Res://c:\CUICA.tmp\cuica.dll/default.hta

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the software and hardware versions below.

• Cisco Unity version 4.x

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Launching CUICA

After installing the first part of the Cisco Unity Setup, you will find a shortcut “CUICA” on the desktop and a CUICA entry in the startup menu. Double-clicking it should run the Cisco Unity Installation and Configuration Assistant wizard. You might see the following error:

Res://c:\CUICA.tmp\cuica.dll/default.hta

If you see this error, make sure the folder c:\CUICA.tmp is present. If it is not present, create a folder called CUICA.tmp and make sure all files are present.

Follow the steps below:

1. Copy the contents of the CUICA directory from the Unity CD1 directory to CUICA.tmp.

2. Copy the LocalRes directory from the Unity CD1 directory to CUICA.tmp.

3. Copy SelectDisplayLanguage.exe from the root of the Unity CD1 directory to CUICA.tmp.

4. Run the ConfigurationAssistant.vbs from CUICA.tmp.

The CUICA wizard will now launch.

Note: Before the Cisco Unity installation, make sure to stop the Cisco Security Agent service and any Antivirus service you run on your server. Also make sure that you do not install Cisco Unity through Terminal Services.

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems