Cisco Unity

Document ID: 46265

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Creating Additional Extensions
      Step-by-Step Instructions
Verify
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Related Information

Introduction

This document explains how to create additional extensions for a mailbox, so that a user can transfer calls directly to their mailbox.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Call Manager version 3.1.2c

• Cisco Unity 3.1.2b

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Creating Additional Extensions

Step-by-Step Instructions

Perform these steps to create additional extensions for a mailbox and transfer calls directly to your mailbox:

1. From the Unity System Administration web page, click Call Routing, then click Forwarded Calls.

   The Call Routing: Attempt Forward to Greeting window appears.

2. Click the Add button to add a routing rule.

   This window appears:

   

3. Type a name such as Second extension for mailbox xxxx , as shown above, then click Add.

4. In the Forwarding Station field, as shown here, type the second extension number: yyyy .

   

5. From the Send Call To list, select Subscriber.

   

6. From the Matching Subscribers pane, select the subscriber originally assigned to extension xxxx .

7. From the Conversation list, select Send to greeting for.

8. Click Select, then click Save to save this routing rule.

9. Open Cisco CallManager Administration.

10. From the top menu, select Device > CTI Route Point.

    The CTI Route Point Configuration window appears.

    

11. Click the Add a New CTI Route Point link, then enter the appropriate settings:

    • Device Name—Unique identifier for this device. Enter from 1 to 15 characters, including alphanumerics, dots, dashes, or underscores.

    • Description—Descriptive name for the CTI route point.

    • Device Pool—Specifies the collection of properties for this device including CallManager Group, Date/Time Group, Region, and Calling Search Space for auto-registration. Select the name of a Device Pool from the drop-down list box.

12. Click Insert to add the new CTI route point.

13. At the following prompt, click OK.

    

    The Directory Number Configuration page refreshes, as shown here:

    

14. Enter the these settings:

    • Directory Number—Indicates a dialable phone number. Type yyyy .

    • Forward All—Indicates the directory number to which all calls are forwarded. Type the voice mail pilot number.

15. Click Insert.

Verify

To verify that your configuration is working properly, test the routing by performing these steps:

1. From phone A, call phone B.

2. Pick up from phone B and transfer the call to extension yyyy.

3. The caller (phone A) should be sent directly to the voice mail of subscriber xxxx. You should immediately hear the voice-mail greeting of subscriber xxxx. You should not hear any ringback or delay.

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Related Information

• Cisco Unity Express Release 1.1 Product Documentation
• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support - Cisco Systems