Cisco Personal Assistant

Document ID: 18020

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Troubleshoot
      Administrator Account does not have a Mailbox in Exchange 5.5
      Administrator Account is not the Service Account and does not have Privileges to all Mailboxes
      Exchange Domain Administrator Must be Configured to Access all Mailboxes
Related Information

Introduction

With CalendarView, you can keep track of your appointments on your Cisco IP Phone. You can be notified of new meetings, and view your meetings for today, for a week, for any day of the current week, or for a specific date.

This document provides information on how to troubleshoot CalendarView if the CalendarView/Contacts Synchronization menu displays the following error message: Connection to Exchange server failed. Please contact administrator.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Microsoft Exchange 5.5.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Troubleshoot

There are three possible causes for receiving this error message. The first two causes assume you are running Microsoft Exchange 5.5, the third assumes you have Exchange 2000.

• The administrator account does not have a mailbox in Exchange 5.5

• The administrator account is not the service account and does not have privileges to all mailboxes

• The Exchange domain administrator must be configured to access all mailboxes

Administrator Account does not have a Mailbox in Exchange 5.5

To create a mailbox for an administrator, perform the following steps.

1. On the server that houses Exchange, select Start > Programs > Microsoft Exchange > Microsoft Exchange Administrator.

2. Select the Recipients node under <your organization> <site name>.

3. Click File >New Mailbox.

4. Fill in the First Name and Last Name fields. In the Alias field, type Administrator.

   The first name and last name can be the same.

5. Click Primary Windows NT Account and check the Select an existing account option, then click OK.

6. From the list of accounts shown, scroll down and select the administrator account, then click Add.

7. Click OK. Click OK once more to complete the addition of this account.

8. On the PPS (IP Phone Productivity Services) server, select Start > Programs > Administrative Tools > Services.

9. Restart the IIS Admin service by selecting that service, then clicking the Restart Service button on the toolbar.

Administrator Account is not the Service Account and does not have Privileges to all Mailboxes

To make the administrator account the service account, perform the following steps.

1. On the PPS server, open the Internet Information Service Form by selecting Start > Programs > Administrative Tools > Internet Services Manager.

2. Under Default Web Services, select Cisco PPS.

3. Right-click to open the Properties window.

4. In the Properties window, select the Directory Security tab.

5. Click Edit on Anonymous Access and Authentication Control.

6. Click Edit on Anonymous Access.

   The Anonymous User Account window appears.

7. In the Anonymous User Account window, change the user ID and password to match that of the service account.

   Example: domainName/ServiceAccountID

   password

8. Click OK, then click OK twice more to close the pop-up window.

9. Click the Cisco Meeting Reminder Services by selecting Start > Programs > Administrative Tools > Services.

10. Stop the Cisco Meeting Reminder service.

11. Right-click Cisco Meeting Reminder Service, then select Properties.

12. Select the Logon tab.

13. Change the account user and password to service account user (run as domainName/ServiceAccountID and password), then click OK.

14. Start the Cisco Meeting Reminder service.

15. Select Start > Programs > Administrative Tools > Services. Restart the IIS Admin service by selecting that service, then clicking the Restart Service button on the toolbar.

Exchange Domain Administrator Must be Configured to Access all Mailboxes

To set privileges to access all the uses' accounts, perform the following steps.

1. On the server that houses Exchange, select Start > Programs > Microsoft Exchange > System Manager.

   The Exchange System Manager window appears.

2. In the Exchange System Manager window, under the <your organization> area, select Servers.

   <Your Exchange Server> window appears.

3. Right-click <Your Exchange Server>, then select Properties.

   The Properties window appears.

4. Select the Security tab.

   The window displays Name and Permissions panes.

5. In the Name pane, select Administrator user [<domain-name>\Administrator].

6. In the Permissions pane, check the Allow boxes for the Receive As and Send As fields.

7. Click OK.

8. On the PPS server, select Start > Programs >Administrative Tools > Services. Restart the IIS Admin service by selecting that service, then clicking the Restart Service button on the toolbar.

Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support - Cisco Systems