Table of ContentsRelease Notes for Cisco IP Phone Productivity Services 1.2
Problem with Re-installing Cisco IP Phone Productivity Services
Problem Playing Voice Message With Cisco CallManager Extension Mobility
Problem Using MailView to Forward Voice Mail
Obtaining Technical Assistance
Technical Assistance Center
Cisco Personal Assistant provides Cisco IP Phone Productivity Services 1.1, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, users can check their calendar, e-mail and voice mail, and they can synchronize their list of Outlook contacts with their Cisco CallManager address book entries.
Cisco IP Phone Productivity Services 1.2 adds the Personal Assistant Rule-Set Activation service. Users can activate rule-sets, view currently active rule-sets and de-activate rule-sets from their Cisco IP Phones.
|Note Users must configure Cisco Personal Assistant and create their rule-sets and rules before using the Personal Assistant Rule-Set Activation service.|
On page 2-7 of the Cisco IP Phone Productivity Services Administration Guide, Step 2 of the procedure for Installing Cisco IP Phone Productivity Services says to use a web browser to access the following URL:
Known problems are unexpected behaviors or defects in Cisco software releases. They are graded according to severity level. These release notes contain information for severity levels 1, 2, and 3 only.
|Note This problem impacts users of Cisco IP Phone Productivity Services.|
In secure mode, each time a user selects any service within Cisco IP Phone Productivity Services, the service prompts for login. After logging in once after selecting a service, the user should not be asked for login again until the user exits Cisco IP Phone Productivity Services and logs in again.
The workaround is for the user to log in first before using any of the services within Cisco IP Phone Productivity Services. Then the user will not be prompted for further logins when he accesses a service within that session.
When re-installing Cisco IP Phone Productivity Services, do not use the "Back" button from a server information dialog to go back to the re-installation options dialog to change the options. If you do so, the server information will be lost.
For example, if you forgot to uncheck one of the options, such as the "Change CallManager Information" box, you get a dialog box asking for the Cisco CallManager server's host name. If, instead of providing the parameters, you click the "Back" button to go back to the re-install option dialog box, the Cisco CallManager server information will be lost.
|Note This problem impacts users of the MailView service in Cisco IP Phone Productivity Services with Cisco CallManager Extension Mobility.|
To enable Cisco CallManager Extension Mobility to work with Cisco IP Phone Productivity Services, you must also associate the phone to the user(s) that logs in to the phone. Use the Cisco CallManager administration pages to associate the phone to the user(s).
|Note This problem impacts users of the MailView service in Cisco IP Phone Productivity Services.|
This problem occurs only with Cisco Unity 3.0 used with Microsoft Exchange 2000. To use MailView to successfully forward and reply to voice mail requires a fix in the Unity 3.0 voice gateway. There is no current workaround.
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