Cisco IP SoftPhone Administrator Guide (1.3)
Using the Cisco IP SoftPhone Installation Utilities
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Table of Contents

Using the Cisco IP SoftPhone Installation Utilities
 Using the Cisco IP SoftPhone Customization Tool
 Using the Cisco IP SoftPhone Web Administrator Utility

Using the Cisco IP SoftPhone Installation Utilities

This section describes the following topics:

Using the Cisco IP SoftPhone Customization Tool

The Cisco IP SoftPhone customization tool extracts settings for Cisco IP SoftPhone and saves them in the following administrator customization files:

Customization File Description

CCNSoftPhone.reg

User configuration settings

DialingRules.rul

Dialing rule settings

Directories.dir

Directory settings

SetupTSP.exe

For Cisco CallManager 3.0, 3.1, 3.2. The SetupTSP.exe file may already be in extracted form.

nm30.exe

NetMeeting for specific locale

W2K_SP3_x86

JVM Hotfix for specific locale

The customization tool copies these files into the Customization Files folder in Cisco IP SoftPhone. System administrators can then place this folder on a network server or web server for users to access when they install Cisco IP SoftPhone.

The customization tool saves the following user configuration settings in the administrator customization files:

  • IP addresses
    • Primary and backup CTI Manager IP addresses or host names (Cisco CallManager 3.1or later)
    • Cisco CallManager IP address (Cisco CallManager 3.0(x))
  • Cisco Emergency Responder (CER) Service
    • Primary server URL setting for CER
    • Backup server URL setting for CER
  • Directory configurations
  • Dialing rule configurations
  • Call control options
    • Voicemail destination
    • Call-answer options
    • Enable automatic greeting
    • Ring File
  • Audio options
    • Volume settings
    • Voice settings:

Use Low Bandwidth Codec option

Advanced voice settings (including dynamic jitter buffer)

    • Ringer settings (including Enable Ring Buzzer option)
    • Network Audio Settings (including input/output UDP port settings)
    • Voice Limiter
    • Voice Activity Detection (VAD)
  • Volume controls
    • Microphone volume
    • Speaker volume
    • Ring volume
    • Wave file volume
  • Tracing
    • TSP
    • GUI
    • Call Control
    • Collaboration
    • Audio
  • Collaboration (enable or disable)
Procedure
Step 1   Install Cisco IP SoftPhone on a client PC.

Step 2   Configure settings for Cisco IP SoftPhone on the client PC.

See "Configuring Settings for Cisco IP SoftPhone," for details.

Step 3   Verify that the Cisco IP SoftPhone is functional:

  • Open lines.
  • Make some calls.
  • Look up names in the LDAP directory.
  • Check the dialing rules.
  • Verify the IP address or location of the Cisco CallManager. You can check this information in the Advanced settings of the SoftPhone GUI or by using the Windows Control Panel. To use the control panel, perform the following steps:
    • Open the Windows Control Panel.
    • Choose Telephony (Windows 95/98/ME/NT) or Phone & Modem (Windows 2000)
    • Choose Cisco TSP001.tsp (Cisco CallManager 3.1) or Cisco IP PBX Service Provider (Cisco CallManager 3.0) and click Configure.
    • Check or change the setting for "CTI Manager" tab (Cisco CallManager 3.1) or "CallManager Location" (Cisco CallManager 3.0) section in the Cisco IP PBX Service Provider window.

Step 4   When you are sure that all settings are correct, save them to administrator customization files:

a. Insert the CD or invoke "Launch.exe".

b. Choose the language to use.

c. Choose the Web Administrator Customization Utility.

d. Click Browse... and choose a location where you want to save the customization files.

Typically, the customization files reside on a server in the same location as the Cisco IP SoftPhone installation files.

The SoftPhone Customizer utility will create administrator customization files with the settings you configured in Step 2.




Note   After you install Cisco IP SoftPhone, run the customization tool before you install Cisco IP SoftPhone in another language.

Also, you need to install the language packs for Cisco IP SoftPhone to display the proper characters. Go to Settings > Control Panel > Regional Options.

Using the Cisco IP SoftPhone Web Administrator Utility

The Cisco IP SoftPhone installation includes a Cisco IP SoftPhone Web Administrator utility that enables system administrators to create a "One Click Install" image of the Cisco IP SoftPhone installation on a web server. Users can download this installation file (or install from the web), install Cisco IP SoftPhone on their client PCs, and begin using Cisco IP SoftPhone without having to configure any settings.

Procedure
Step 1   Insert the CD or invoke "Launch.exe" to start installation.

Step 2   Choose the language to use.

Step 3   Click Install Products.

Step 4   Choose the Web Administrator installation utility.

Step 5   Choose the Setup language.

Step 6   Click Next and follow the instructions on the screen.

Step 7   In the Choose Destination screen, click Browse and choose the directory on the web server where you want to place the web-enabled Cisco IP SoftPhone installation package.

Step 8   Select the languages to deploy on the web.

Step 9   Specify the location of the customization files.

Step 10   Click Next in the Start Copying Files screen.

Step 11   Click Finish.

Tip After you have created a "One Click Install" image on the server, you can update the customized settings simply by replacing the administrator customization files without rerunning the web administrator utility.