Table of Contents
About This GuideAudience
Contents
Related Documentation
Terminology
Document Conventions
Obtaining Documentation
Obtaining Technical Assistance
About This Guide
The Cisco VPN client User Guide for Mac OS X describes how to install, use, and manage the Cisco VPN client for the Macintosh operating system, Version 10.1.0 or later. You can manage the VPN client for Mac OS X from the graphical user interface or from the command-line interface.
The VPN client for Mac OS X installer program installs both the graphical user interface and the command-line version of the VPN client.
Audience
This guide is for remote clients who want to set up virtual private network (VPN) connections to a central site. Network administrators can also use this guide for information about configuring and managing VPN connections for remote clients. You should be familiar with the Macintosh platform and applications. Network administrators should be familiar with Macintosh system configuration and management and know how to install, configure, and manage internetworking systems.
Contents
This guide contains the following chapters:
- "Introduction to the VPN Client." This chapter describes how the VPN client software works and lists the main features.
- "Installing the VPN Client." This chapter describes how to install the VPN client software application.
- "Navigating the User Interface." This chapter describes the main VPN client window, running modes, and the tools, tabs, menus, and icons for navigating the user interface.
- "Configuring Connection Entries." This chapter describes how to configure VPN client connection entries, including optional parameters.
- "Establishing a VPN Connection." This chapter describes how to connect to a private network using the VPN client, an Internet connection, and the user authentication methods supported by the VPN client.
- "Managing Certificates." This chapter describes how to obtain digital certificates to use for authentication and how to manage these certificates in the VPN client certificate store.
- "Managing the VPN Client." This chapter describes how to manage VPN client connections, use the event log, and view tunnel details, including packet and routing data.
- Index
Related Documentation
The following is a list of user guides and other documentation related to the VPN client for Mac OS X and the VPN devices that provide the connection to the private network.
- Cisco VPN Client User Guide for Linux and Solaris, Release 3.7
- Release Notes for the Cisco VPN Client, Release 3.7 for Linux, Solaris, and Mac OS X
- Cisco VPN Client Administrator Guide
- Cisco VPN 3000 Series Concentrator Series Getting Started Guide
- Cisco VPN 3000 Series Concentrator Reference Volume I: Configuration
- Cisco VPN 3000 Series Concentrator Reference Volume II: Administration and Monitoring
Terminology
- The term Cisco VPN device refers to the following Cisco products:
- The term "PC" refers generically to any personal computer.
- The term click means click the left button on a normally-configured multibutton mouse. The term right-click means click the right button on a normally-configured multibutton mouse. If your mouse has only one button, use Ctrl-Click to access the right-click menus.
Document Conventions
This guide uses the following typographic conventions:
Notes use the following conventions:
 |
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
Cautions use the following conventions:
 |
Caution Means reader be careful. Cautions alert you to actions or conditions that could result in equipment damage or loss of data. |
Data Formats
When you configure the VPN client, enter data in these formats unless the instructions indicate otherwise.
- IP Address—Use standard 4-byte dotted decimal notation (for example, 192.168.12.34). You can omit leading zeros in a byte position.
- Host names—Use legitimate network host or end-system name notation (for example, VPN01). Spaces are not allowed. A host name must uniquely identify a specific system on a network. A host name can be up to 255 characters in length.
- Usernames and Passwords—Text strings for user names and passwords use alphanumeric characters in both upper- and lowercase. Most text strings are case sensitive. For example, simon and Simon represent two different usernames. The maximum length of usernames and passwords is generally 32 characters, unless specified otherwise.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
http://www.cisco.com/public/ordsum.html
http://www.cisco.com/go/subscription
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
- Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
- Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
- Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
- Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, have your service agreement number and your product serial number available.