Table of Contents

Preface

This section discusses the objectives, audience, and organization of the Cisco Secure Access Control Server (Cisco Secure ACS) for Windows Server version 3.1 User Guide.

Document Objective

This document will help you configure and use Cisco Secure ACS and its features and utilities.

Audience

This publication is for system administrators who use Cisco Secure ACS and who set up and maintain accounts and dial-in network security.

Organization

The Cisco Secure ACS user guide is organized into the following chapters:

This guide also comprises the following appendixes:

Conventions

This guide uses the following typographical conventions:

Tip Means the following information will help you solve a problem. The tip information might not be troubleshooting or even an action, but could be useful information.

Note   Means reader take note. Notes contain helpful suggestions or references to materials not covered in the manual.

Caution   Means reader be careful. In this situation, you might do something that could result in equipment damage, loss of data, or a breach in your network security.

Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device.

Related Documentation

Included in the Cisco Secure ACS HTML interface are two sources of information:

We recommend that you read Release Notes for Cisco Secure ACS for Windows Server Version 3.1. While a printed copy of this document comes with Cisco Secure ACS, check Cisco.com for the most recent version.

You should also read the README.TXT file for additional important information.

Cisco Secure ACS includes an installation guide, Installation Guide for Cisco Secure ACS for Windows Server, to help you install the software efficiently and correctly.

Installation and User Guide for Cisco Secure ACS User-Changeable Passwords contains information on installing and configuring the optional user-changeable password feature.

You can find other product literature, including white papers, data sheets, and product bulletins, at http://www.cisco.com/warp/public/cc/pd/sqsw/sq/prodlit/index.shtml.

You should refer to the documentation that came with your AAA clients for more information about those products. You might also want to consult the Cisco Systems publication Cisco Systems' Internetworking Terms and Acronyms.

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

Translated documentation is available at this URL:

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

http://www.cisco.com/public/ordsum.html

http://www.cisco.com/go/subscription

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems, Inc.
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.