CiscoSecure ACS 2.3 for Windows NT Server User Guide
System Messages
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System Messages

System Messages

This appendix contains a partial list of system messages for CiscoSecure  ACS, an explanation of their meanings, and a recommended action to resolve any problems.

Windows  NT Event Log Service Startup Errors


Error Message   Failed to initialise working directories/files

Explanation   Possibly incorrect registry, or missing or busy files under CSAuth folder.

Recommended Action   Resinstall CiscoSecure  ACS.


Error Message   Could not initialize Crypto module

Explanation   Microsoft crypto api failed to initialise

Recommended Action   Make sure you are running the U.S. version of Windows  NT. Make sure the Crypto API files are not missing or corrupted.


Error Message   One or more registry entries were missing/corrupt

Explanation   CSAuth registry either corrupt or has missing values

Recommended Action   Reinstall CiscoSecure  ACS.

System Monitored Events


Error Message   Service <name> not running: will attempt to restart

Explanation   CSMon has detected a CSxxx service is not running.

Recommended Action   No action required.


Error Message   Service <name> re-started OK

Explanation   CSMon has re-started a CSxxx service

Recommended Action   No action required.


Error Message   Service <name> could not be re-started

Explanation   CSMon has failed to re-start a CSxxx service

Recommended Action   Manually start the applicable service from the command line or by in the Start: Control Panel: Services window.


Error Message   Service <name> in transition/unknown state... will try again

Explanation   Windows  NT Service Manager does not know what state a service is in

Recommended Action   No action required.


Error Message   Service <name> in transition state for too long... giving up

Explanation   CSMon only waits so long before giving up on a transitory service

Recommended Action   No action required.


Error Message   <name>: Failed to authenticate on test account

Explanation   CSMon failed to get an authentication via a CSxxx service

Recommended Action   No action required.


Error Message   <name>: Authenticated

Explanation   CSMon obtained an authentication via a CSxxx servic

Recommended Action   No action required.


Error Message   <name>: Failed to logon to test account.

Explanation   CSMon failed to a login via a CSxxx service

Recommended Action   No action required.


Error Message   <name>: Logged On

Explanation   CSMon obtained a login via a CSxxx service

Recommended Action   No action required.


Error Message   <name>: Failed to logoff from test account

Explanation   CSMon failed to log offf via a CSxxx service

Recommended Action   No action required.


Error Message   <name>: Logged Off

Explanation   CSMon logged off via a CSxxx service

Recommended Action   No action required.


Error Message   Service <name> has been stopped properly. Monitoring will suspend until the service is restarted

Explanation   A CSxxx service was shutdown via the NT Service Manager

Recommended Action   No action required.


Error Message   Monitoring of <name> stopped as a service <name> was stopped properly

Explanation   A CSxxx service was shutdown as a service it was dependant on has been shutdown.

Recommended Action   No action required.


Error Message   Service <name> has been restarted so monitoring will now continue

Explanation   A CSxxx service has been re-started via the NT Service Manager

Recommended Action   No action required.


Error Message   Auth server down: Could not change Password

Explanation   CSMon could not change the password of the test account

Recommended Action   No action required.


Error Message   Problem Authenticating from <name>. Got as far as <phase>

Explanation   CSMon could not authenticate test account via CSxxx service, <phase> being one of:

  • Launching Request to Protocol Module

  • Starting Processing in Protocol Module

  • Finishing Processing Protocol Module

  • Starting Processing in Auth Module

  • Finishing Processing in Auth Module

  • Logging

Recommended Action   No action required.


Error Message   Problem Logging on to %s. Got as far as %s.

Explanation   CSMon could not logon test account via CSxxx service, <phase> being one of:

  • Launching Request to Protocol Module

  • Starting Processing in Protocol Module

  • Finishing Processing Protocol Module

  • Starting Processing in Auth Module

  • Finishing Processing in Auth Module

  • Logging

Recommended Action   No action required.


Error Message   Problem Logging on to %s. Got as far as %s.

Explanation   CSMon could not logon test account via CSxxx service, <phase> being one of:

  • Launching Request to Protocol Module

  • Starting Processing in Protocol Module

  • Finishing Processing Protocol Module

  • Starting Processing in Auth Module

  • Finishing Processing in Auth Module

  • Logging

Recommended Action   No action required


Error Message   Problem Logging Off from %s. Got as far as %s.

Explanation   CSMon could not logoff test account via CSxxx service, <phase> being one of:

  • Launching Request to Protocol Module

  • Starting Processing in Protocol Module

  • Finishing Processing Protocol Module

  • Starting Processing in Auth Module

  • Finishing Processing in Auth Module

  • Logging

Recommended Action   No action required.

Replication Messages


Error Message   Initiating outbound database replication

Explanation   CSAuth has start to replicate configuration info to another CiscoSecure  ACS

Recommended Action   No action required.


Error Message   Outbound database replication completed

Explanation   CSAuth has completed replication

Recommended Action   No action required.


Error Message   Outbound database replication failed - refer to CSAuth log file

Explanation   Replication failed or was only partially successful

Recommended Action   Check the CSAuth log file to view the cause of the failure. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.3\CSAuth\logs.


Error Message   Database synchronization with host <name> failed - refer to CSAuth log file

Explanation   Part of the configuration set could not be sent to the named CiscoSecure  ACS

Recommended Action   Check the CSAuth log file to view the cause of the failure. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.3\CSAuth\logs.


Error Message   Inbound database replication from remote host has errors - refer to CSAuth logfile"

Explanation   Inbound replication failed or was only partially successful

Recommended Action   Check the CSAuth log file to view the cause of the error. The CSAuth log file is located in Program Files\CiscoSecure ACS v2.3\CSAuth\logs.

Database Replication Messages


Error Message   Cannot replicate to '<name>' - server not responding

Explanation   The destination CiscoSecure  ACS system was unreachable

Recommended Action   Check the connectivity between the remote CiscoSecure  ACS and the replicating ACS. Verify that the IP address of the AAA server is correct under AAA entry.


Error Message   Failed to send one or more files to host '<name>'

Explanation   Part of the replication set was not successfully sent to the remote CiscoSecure  ACS

Recommended Action   Check the connectivity between the remote CiscoSecure  ACS and the replicating ACS. Verify that the IP address of the AAA server is correct under AAA entry.


Error Message   Host '<name>' has denied replication request

Explanation   Remote CiscoSecure  ACS did not authorize replicatio

Recommended Action   Verify that the remote ACS is accepting replication in the System Configuration: CiscoSecure Database Replication window.


Error Message   Host '<name>' not replied to replication request - possibly dead

Explanation   Remote CiscoSecure  ACS did not respond to replication commit command

Recommended Action   Check the systems' connectivity.


Error Message   Host '<name>' not configured to receive any matching information

Explanation   The remote CiscoSecure  ACS is not configured to accept information on offer

Recommended Action   Verify that the remote ACS has at least some replication components checked.


Error Message   Inbound database replication from host '<name>' denied

Explanation   Remote CiscoSecure  ACS not authorized to replicate to this CiscoSecure  ACS

Recommended Action   Configure the remote CiscoSecure  ACS to replicate to this CiscoSecure  ACS.

Failed Attempts Messages


Error Message   Auth type not supported by External DB

Explanation   External DLL does is not configured for requested authentication type

Recommended Action   No action is required.


Error Message   Cached token rejected/expired

Explanation   The cached token is incorrect or has expired.

Recommended Action   Enter or re-enter the correct token.


Error Message   Failed to Allocate IP Address For User

Explanation   Internal error

Recommended Action   The ACS pool has run out of available IP addresses. Extend the IP address ranges.


Error Message   Key Mismatch

Explanation   NAS secret key did not match the CiscoSecure  ACS configured key

Recommended Action   Check the shared key between the ACS and the AAA Server.
Posted: Mon Feb 1 13:42:51 PST 1999
Posted: Mon Feb 1 13:42:51 PST 1999