MeetingPlace Service Request Creation with the TAC Service Request Tool [Cisco Unified MeetingPlace]

Document ID: 63525

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Service Request Procedure
Related Information

Introduction

This document provides the steps required to create a Cisco MeetingPlace service request with the TAC Service Request Tool (TSRT).

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Service Request Procedure

Complete these steps:

Access the TAC Service Request Tool (registered customers only) .
Login with your Cisco.com username and password.
On the TAC Service Request Tool page, click the Create a new TAC Service Request link.
Fill in all the required fields (have an asterisk (*)) and other fields you feel are helpful.
From the 1. Technology drop-down list, select Cisco Conferencing.
From the 2. Subtechnology drop-down list, select the MeetingPlace Product.
From the 3. Problem Summary drop-down list, select the First Level problem summary.
From the 4. Detailed Problem Summary drop-down list, select the Second Level problem summary.
Click Next.
You are now in the Solutions section. Links to MeetingPlace technical documentation are displayed on this page to assist with troubleshooting the issue before the case is opened.
When you click a documentation link, it opens the document in a new window. After you are finished, you can go back to the Solutions page and select either Yes, I’ve solved my problem or No, I'd like to create a Service Request.
Click Next.
Enter your Cisco.com username and click Next.
Verify your information, and select the Preferred Method of Contact. When finished, click Next.
Enter either the Serial Number of your 8112, 8106, or PCI server or your contract number in the appropriate fields, then click Next.
Verify your company name and address, and click Accept.
Enter the problem description, details, and software version in the appropriate fields, and click Next.
On the next screen verify your information and click Submit.
In the Additional Details section, if you have logs or attachments you would like to upload to the case, attach them here.
Click Next at the bottom of the screen to finish processing your Service Request.
You will now receive a Service Request (SR) #.
After the case is opened, it is placed in the Oracle C3 system - WW-MP TAC queue. P3/P4 cases created via the web are given higher priority in the queue than cases called in via the phone.