Table of Contents
Release Notes for Cisco IOS Release 12.0(10)W5(18c) Feature Pack for the Cisco Catalyst 8540 MSRContents
Introduction
System Requirements
Hardware Supported
Software Compatibility
Determining Your Software Release
Product Numbers Quick-Reference List
Feature Pack Overview Table
Feature Set Tables
Related Documentation
Obtaining Documentation
Obtaining Technical Assistance
Technical Assistance Center
Software Configuration Tips on the Cisco Technical Assistance Center Home Page
Documentation Feedback
Release Notes for Cisco IOS Release 12.0(10)W5(18c) Feature Pack for the Cisco Catalyst 8540 MSR
These release notes describe the Cisco IOS Release 12.0(10)W5(18c) feature pack for the Catalyst 8540 MSR ATM switch router.
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Note You can find the most current Cisco IOS documentation on Cisco Connection Online (CCO ). These electronic documents may contain updates and modifications made after the hardcopy documents were printed. For more information about CCO, refer to "Cisco Connection Online" section. |
Contents
These release notes describe the following topics:
Introduction
List of Terms
The following terms are used throughout this document:
Feature—Networking functionality that supports network technology and hardware. For example: Double Authentication, IP Multicast over Token Ring, Voice Over IP, PPP over ATM, and so forth.
Feature Set—A group of features. For example: IP, IP Plus, Enterprise Plus, IP IPSec 56, and so forth.
Image—Software code containing a Cisco IOS feature set. The image file nomenclature, such as c800-y6-mw, c1000-bnsy40-mz, and c2500-g-l, specifies a platform, feature set, and file compression method. For example, c4500-is56i-mz indicates:
Feature Pack—A small box containing hardcopy documentation and CDs that contain software images, applications and electronic documentation. Feature packs provide software upgrades for many of the Cisco hardware platforms.
Feature Pack Contents
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Note If you cannot use RSL to load images, you can follow the instructions in the "Alternatives to RSL" section. |
How to Use These Release Notes
The tables in these release notes contain details about the Cisco feature packs. Use these tables to perform the following tasks before loading a software image onto a router:
1. Use Table 1, "Catalyst 8540 MSR Default Memory and Upgrade Options,"on for the feature set memory requirements, factory-default memory, and available memory upgrades for your Catalyst 8540 MSR.
2. Use Table 4, "Catalyst 8540 MSR Feature Packs," on to identify your feature pack and the memory required for your feature set, based on the image you load.
3. Use the tables in the "Feature Set Supported by the Catalyst 8540 MSR" section to identify which features are supported in a feature set image.
System Requirements
This section describes the system requirements for Cisco IOS Release 12.0(10)W5(18c):
Memory Defaults and Upgrade Options
| Memory Type | Catalyst 8540 MSR Defaults | Upgrade Options |
|---|---|---|
Hardware Supported
Cisco IOS Release 12.0(10)W5(18c) supports the Catalyst 8540 MSR switch router. The following table lists the supported ATM port adapters and modules:
Software Compatibility
The feature pack described in this release note contains Cisco IOS Release 12.0(10)W5(18c) software images, some images from previous software releases, and Router Software Loader (RSL) Version 7.10.
Determining Your Software Release
To determine the version of Cisco IOS software running on your Catalyst 8540 MSR, log in to the Catalyst 8540 MSR, and enter the show version user EXEC command.
Product Numbers Quick-Reference List
Feature Pack Overview Table
| Product Number | CD-ROM Title | Image Name(s) | Recommended Memory | ||
|---|---|---|---|---|---|
| UNIX | DOS | Flash | Main | ||
Feature Set Tables
The Cisco IOS software is packaged in feature sets consisting of software images—depending on the Catalyst 8540 MSR. Each feature set contains a specific set of Cisco IOS features.
For a summary of which feature sets are supported on each Catalyst 8540 MSR, see Table 4 in the "Feature Pack Overview Table" section.
Table 5 lists the features and feature sets supported by the Catalyst 8540 MSR in Cisco IOS Release 12.0(10)W5(18c).
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Note This feature set table contains only a selected list of features. This table is not a cumulative or complete list of all the features in each image. |
| 1SNMP = Simple Network Management Protocol
2PPP = Point-to-Point Protocol 3SLIP = Serial Line Internet Protocol 4IP = Internet Protocol 5NTP = Network Time Protocol 6TACACS+ = Terminal Access Controller Access Control System Plus 7VCCs = virtual channel connections 8VPCs = virtual path connections 9UNI = User-Network Interface 10ILMI = Interim Local Management Interface 11IISP = Interim-Interswitch Signaling Protocol 12LANE = LAN Emulation 13LEC = LAN Emulation Client 14LES = LAN Emulation Server 15BUS = broadcast and unknown server 16LECS = LAN Emulation Configuration Server 17ARP = Address Resolution Protocol. 18OAM = Operation, Administration, and Maintenance 19RMON = Remote Monitoring 20CBR = constant bit rate 21MCR = minimum cell rate 22ABR = available bit rate 23MIB = Management Information Base 24UBR = unspecified bit rate |
Installation Notes
This section describes the following topics:
Image Installation Tips and Troubleshooting When Using RSL
Image Installation Tips
The following information about RSL operations can help you with the installation process:
- If you are loading software on a preconfigured Catalyst 8540 MSR, save the configuration file on your PC before running RSL.
- If you have added any static entries to the PC Address Resolution Protocol (ARP) table, one or more of them might be deleted by RSL. Manually reenter any deleted entries in the PC ARP table.
- During a connection, if the Catalyst 8540 MSR running configuration is not the same as its startup configuration, the exact configuration is not restored. Any changes that you made since the last time you entered copy running-config startup-config or write memory commands are lost.
- RSL restores the Catalyst 8540 MSR startup configuration, but some running configuration commands are not restored. To restore the exact running configuration, reboot the router. The following interface configuration commands are not restored to the running configuration:
Recovering from a Connection Error
If any of the following elements apply to your installation, modify the Short Timeout value from the Options dialog box in RSL:
"Failed to configure the router to enable the Cisco IOS software image and configuration file upload and download operations. You may want to check the router to make sure that the selected interface exists."
If you are connecting to any other router or access server, increase the Short Timeout to a value over 25 seconds.
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Note If you change the timeout value, you must do so before connecting to the Catalyst 8540 MSR, or the new value will not be used. Also, increasing the Short Timeout value can increase the time it takes for RSL to connect to the target Catalyst 8540 MSR. |
Restoring the Startup Configuration
In some cases, RSL is unable to restore the startup configuration. If this happens, follow these steps:
Step 1 Ensure that all cables are properly attached to both the Catalyst 8540 MSR and the PC.
Step 2 Restart RSL and connect by using the Preconfigured router option.
Step 3 When asked if you want to overwrite the existing startup configuration file, choose no.
Step 4 When asked if you want to continue, choose yes.
Step 5 When the Catalyst 8540 MSR is connected, select Download Router Configuration in the Router Software Loader dialog box.
Step 6 Select the appropriate file and click the radio button beside Copy configuration to the router nonvolatile memory. The Catalyst 8540 MSR should now contain the startup configuration it had before the initial RSL connection.
Step 7 Exit RSL.
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Note In the steps above, the Catalyst 8540 MSR configuration register (config-register 0xnnnn) is not restored. |
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Note If you press Ctrl-Alt-Delete to quit RSL, the router configuration and the configuration register are not restored. However, the configuration file is not deleted from the PC. To restore the configuration file, follow the steps above, beginning with Step 2. |
Alternatives to RSL
RSL is designed to work with a PC running Microsoft Windows 95 and is the recommended method for downloading software to the Catalyst 8540 MSR; however, two alternatives are available for installing router software:
- Installing the Router Software by Using a TFTP Server Application
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Note The sample prompts and output shown in the following sections might not be identical to the prompts displayed on the Catalyst 8540 MSR console. |
Installing the Router Software by Using a TFTP Server Application
This section explains how to install the Cisco IOS software onto Cisco Catalyst 8540 MSR using a Trivial File Transfer Protocol (TFTP) server or remote copy protocol (rcp) server application. Because TFTP and rcp require familiarity with the Cisco IOS command-line interface, we recommend using the Router Software Loader (RSL) application on your software feature pack CD-ROM whenever possible.
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Note You can use the TFTP application with Windows, Macintosh, or UNIX systems; however, you can use the TFTP server included on this software feature-pack CD-ROM only with a PC running Windows 95. For other operating systems, you can find a number of TFTP or rcp applications from independent software vendors or as shareware from public sources on the World Wide Web. |
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Note For detailed troubleshooting information, refer to TFTP Upgrade Instructions on the Cisco Technical Assistance Center (TAC) web site. |
Step 1 To install the TFTP server, run the downloaded self-extracting, executable file found on the feature pack CD-ROM for Microsoft Windows 95 only, and then follow the installation instructions.
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Note We recommend that you back up the router configuration before upgrading the router software. |
Step 2 Start the TFTP server application by either clicking the Cisco TFTP Server icon on your desktop or choosing Programs from the Start menu and then selecting Cisco TFTP server.
Step 3 Set up the TFTP server root directory to be the location for the image files. From the menu bar, select View and then Options.
Step 4 In the TFTP server root directory field, click Browse to locate the directory that contains the files to copy to the Cisco Catalyst 8540 MSR. From the Browse for the TFTP Server Root Directory window, select a root directory and click OK.
Step 5 In the Options window, click OK.
Step 6 Complete the file transfer by using the Cisco IOS Planner to determine the image to load and the memory requirements for that image. Access the Cisco IOS Planner by going to the Cisco homepage (www.cisco.com) and logging in, then clicking Software Center under the Service & Support heading. You should arrive at the Technical Assistance Center (TAC). Click Cisco IOS Software, then scroll down to the bottom of the Cisco IOS Software page, and click the Upgrade Planner link. You should see Cisco IOS Planner at the top of the page.
Step 7 Select your Platform, Release, and Software Feature to load onto the Catalyst 8540 MSR. You should see the Minimum Recommended Memory to download the image below the table.
Installation Procedure for Flash Images
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Note If installing from RAM images, proceed to "Installation Procedure for RAM Images." |
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Note For rcp applications, substitute rcp for every occurrence of TFTP. For example, use "copy rcp flash" instead of "copy tftp flash." |
Step 1 To determine the amount of memory currently running on your Catalyst 8540 MSR, use the command show version on your router. Write down the configuration register value displayed in the last line of output from the command show version. Save this data to use in Step 7. The amount of memory appears just above the configuration register value.
The following example shows the output from the command show version:
Step 2 If your TFTP server or the workstation where you start your Telnet session are not in the same network as the router, add the default gateway.
Knowing if the TFTP Server and the Router Are in the Same Network
Compare the IP address with the mask on the TFTP server and the mask on the Ethernet interface of the router. If you can ping the TFTP server's IP address from the router, they are in the same network.
In case 1, a default gateway is not required because the TFTP server and this interface of the router are in the same network. In case 2, it is necessary to configure a default gateway on the router, because the TFTP server and router are in different IP networks.
Adding the Default Gateway in the Configuration
Once you know the IP address of the default gateway, use the IP default-gateway command from global configuration mode:
Determining the IP Address and Mask on the Router
Look for the IP address command under the interface Ethernet in your configuration.
Determining the IP Address of the TFTP Server (for Windows 95)
Select Start from the toolbar, then select Run. Enter winipcfg and then click ok to display the IP configuration dialog box.
Determining the IP Address of the TFTP Server (for UNIX stations)
Enter the command netstat -in. The IP addresses of the interfaces on your station should appear. Select the one that goes into the router network.
Determining the Default Gateway for the Router
The default gateway is always the next hop that any packet crosses to reach the workstation where you have the TFTP server or the Telnet session source or both. The traceroute command will show the IP address of the default gateway in the first line of the output.
Configuring to Cross a Frame-Relay Link to Reach the TFTP Server
First, consider the remote end of the frame-relay link as the default gateway. Then, add a frame-relay map IP statement in the configuration with the IP address of that remote end and the dlci number needed to reach it.
Step 3 Verify that the selected Platform, Release, and Software Feature are correct by logging onto the Cisco homepage, then clicking Software Center under Service & Support. Next click Cisco IOS Software, then click the Upgrade Planner link.
Step 4 Establish a direct console session or virtual Telnet connection to the Catalyst 8540 MSR.
To prevent losing a Telnet connection during the reboot phase of this software installation (Step 11), use a direct console connection between the Catalyst 8540 MSR console port and the PC COM port.
Step 5 Launch the hyperterminal on the PC, using the following settings:
Step 6 To launch the Catalyst 8540 MSR into Rxboot mode, change the configuration register to the value 0x2101 as follows:
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Note If connected by Telnet and you lose the session following the reload, try again after a few minutes. |
Step 7 Use the following sequence of commands to restore the previous configuration register value for the next reload. Replace the asterisks (****) with the configuration register value you recorded in Step 1 of this section:
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Caution Do not save anything while in boot mode. Avoid using the save commands (write mem or copy run start), and answer no to any question that suggests saving your current configuration. If you save data while in this mode, you can partially or completely erase your configuration. |
The following example shows how to avoid using save commands:
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Note If you did not keep a copy of the configuration register in Step 4, use 0x2102 in the following step. |
Step 8 Verify that the IP addresses of the TFTP server and the Catalyst 8540 MSR targeted for the TFTP software upgrade are in the same range. To do this, ping the TFTP server.
Step 9 Ping the Catalyst 8540 MSR from the TFTP server to verify that a network connection exists between them. See Step 2 in this section for detailed information on how to verify a network connection.
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Caution Cisco recommends that you keep a copy of the Catalyst 8540 MSR configuration before upgrading the Catalyst 8540 MSR software. At prompt, type copy startup tftp, then the host name or address of TFTP server. |
Step 10 Copy the new software image from the TFTP server to the Catalyst 8540 MSR.
Step 11 Enter the IP address of the TFTP server as in the following example:
Step 12 Enter the filename of the Cisco IOS software image that you will install, as in the following example:
Source file name? c1600-y-l.112-18.P
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Note The image name varies depending on the file name of the image on the TFTP server. |
Step 13 Specify the destination image filename.
This is the name that you call the new software image once loaded onto the Catalyst 8540 MSR. You can name the image anything. Common practice uses the UNIX image filename.
Step 14 Enter yes to erase the existing software image in the Catalyst 8540 MSR Flash memory before copying the new one. Or, enter no to keep the existing software image. Verify that you have enough memory to keep both.
The copying process takes several minutes; the time differs from network to network. During the transfer process, a list of the access files is displayed.
The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets were transferred successfully.
A checksum verification of the image occurs after the image is written to Flash memory. The Catalyst 8540 MSR reloads itself with the new image when the software upgrade is complete.
What to Check if I See "Text checksum verification failure" During the Copy
In both cases, a checksum failure indicates that the file has not been properly copied into the memory. Copy it again. Make sure that the file in the TFTP server is the same size as in the location where you got it.
Sometimes, you will see this behavior when the network is busy. Try again when the network is less busy, or try to establish a direct Ethernet connection between the TFTP server and the router to download the file.
What to Check if You Have the Error Message "error opening TFTP"
If you get the following problem, verify that the file is in the root directory of the TFTP server, and check again that you entered the correct filename. Be careful with I (capital i), l (small L), and 1(one) that could be mistaken. The example below shows the error message that you might see:
What to Check if You See a "Timeout" Error Message
Verify that the TFTP server is open on your PC. Make sure that the file is in the root directory by going to the menu bar and selecting View, then Options.
What to Check if You See the Error Message "can't open file"
Verify that the TFTP server is running on your computer. Make sure that you have copied the exact filename. Especially be careful with I (capital i), l (small L), and 1 (one) that could be mistaken.
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Caution Do not save anything while in boot mode. Avoid using the save commands (write mem or copy run start), and answer no to any question that suggests saving your current configuration. If you save data while in this mode, you can partially or completely erase your configuration. See Step 7 for an example. |
Step 15 Before reloading, verify that the image is properly installed in Flash memory and that the Boot system commands point to the proper file to load. Then type the following commands:
Verify That You Stored the New Cisco IOS Image Properly
Use the command show flash to verify that you saved the file, that the size is correct, and that you don't have an invalid checksum. If the file does not appear, or if it appears followed by "[invalid checksum]", or if the size doesn't correspond to the file size on the TFTP server, you will need to start the procedure again. Go back to Step 1 in this section.
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Tip Be aware that the router uses bytes and some TFTP servers use Kilobytes. |
Verify That the Boot System Commands Are in the Right Order in the Configuration
The router stores and executes the boot system commands in the configuration file in the order that you enter them. If a boot system command entry in the list specifies an invalid device or filename, the router skips that entry.
Step 16 After the reload is complete, use the command show version to verify that the Catalyst 8540 MSR is now running with the desired Cisco IOS image. An example of the show version command follows:
Sample Session
Installation Procedure for RAM Images
Step 1 Verify that the IP addresses of the TFTP server and the Catalyst 8540 MSR targeted for the TFTP software upgrade are in the same range. To do this, ping the TFTP server.
Step 2 Ping the Catalyst 8540 MSR from the TFTP server to verify that a network connection exists between them. See Step 2 in the "Installation Procedure for Flash Images" section for detailed information on how to verify a network connection.
Step 3 Copy the new software image from the TFTP server to the Catalyst 8540 MSR:
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Caution Cisco recommends that you keep a copy of the Catalyst 8540 MSR configuration before upgrading the Catalyst 8540 MSR software. At prompt, type copy startup tftp, then the host name or address of the TFTP server. |
Copying a System Image From One Device to Another
Here is a list of the possibilities (these may vary depending on your platform):
Below you can find the three most common system images and a detailed example:
Step 4 Enter the IP address of the TFTP server as in the following example:
Step 5 Enter the filename of the Cisco IOS software image that you will install, as in the following example: Source file name? c2500-js-l_113-3.bin
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Note The image name varies depending on the filename of the image on the TFTP server. |
Step 6 Specify the destination image filename.
This is the name that you call the new software image once it is loaded onto the Catalyst 8540 MSR. You can name the image anything. Common practice is to use the UNIX image filename.
Step 7 Enter yes to erase the existing software image in the Catalyst 8540 MSR Flash memory before copying the new one. Or, enter no to keep the existing software image. Verify that you have enough memory to keep both.
The copying process takes several minutes; the time differs from network to network. During the transfer process, a list of the access files is displayed.
The exclamation point (!) indicates that the copy process is taking place. Each exclamation point (!) indicates that ten packets were transferred successfully.
A checksum verification of the image occurs after the image is written to Flash memory. The Catalyst 8540 MSR reloads itself with the new image when the software upgrade is complete.
What to Check if You See "Text checksum verification failure" During the Copy
In both cases, a checksum failure indicates that the file has not been properly copied into the memory. Copy it again. Make sure that the file in the TFTP server is the same size as in the location where you got it.
Sometimes, you will see this behavior when the network is busy. Try again when the network is less busy, or try to establish a direct ethernet connection between the TFTP server and the router to download the file.
What to Check if You Have the Error Message "error opening TFTP"
If you get the following error message, verify that the file is in the root directory of the TFTP server, and check again that you entered the correct filename. Be careful with I (capital i), l (small L), and 1(one) that could be mistaken. The example below shows the error message that you might see:
What to Check if You See a "Timeout" Error Message
Verify that the TFTP server is open on your PC. Make sure that the file is in the root directory by going to the menu bar and selecting View, then Options.
What to Check if You See the Error Message "can't open file"
After you complete the reload, the router should run the desired Cisco IOS image. Use the show version command to verify that the image is there. See Step 7 for detailed instructions on how to verify if the Cisco IOS image is stored properly and if the boot system commands are set correctly.
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Caution Do not save anything while in boot mode. Avoid using the save commands (write mem or copy run start), and answer no to any question that suggests saving your current configuration. If you save data while in this mode, you can partially or completely erase your configuration. See Step 7 for an example. |
Step 8 Before reloading, verify that the image is properly installed in Flash memory and that the Boot system commands point to the proper file to load. Then type the following commands:
Verify That You Stored the New Cisco IOS Image Properly
Use the command show flash to verify that you saved the file, that the size is correct, and that you don't have an invalid checksum. If the file does not appear, or if it appears followed by "[invalid checksum]", or if the size doesn't correspond to the file size on the TFTP server, you will need to start the procedure again. Go back to Step 1 in this section.
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Tip Be aware that the router uses bytes and some TFTP servers use Kilobytes. |
Verify That the Boot System Commands Are in the Right Order in the Configuration
The router stores and executes the boot system commands in the configuration file in the order that you enter them. If a boot system command entry in the list specifies an invalid device or filename, the router skips that entry.
Step 9 After the reload is complete, use the command show version to verify that the <<router/access server>> is now running with the desired Cisco IOS image. An example of the show version command follows:
Configuration register is 0x2102
Sample Session
Related Documentation
The following sections describe the documentation available for the Catalyst 8540 MSR. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.
Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on CCO and the Documentation CD-ROM only.
Use these release notes with the documents listed in the following sections:
Release-Specific Documents
The following documents are specific to Release12.0. They are located on CCO and the Documentation CD-ROM:
- Release Notes for Cisco IOS Release 12.0(10)W5(18c)
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Release Notes: Catalyst 8540 MSR Release Notes: Catalyst 8540 MSR Release 12.0 Documents: Catalyst 8540 MSR Release 12.0(10)W5(18) Documents: Release Notes for the Catalyst 8540 MSR for Cisco IOS Release 12.0(10)W5(18c)
Platform-Specific Documents
These documents are available for the Catalyst 8540 MSR on CCO and the Documentation CD-ROM.
Platform Documents
Here is a list of the platform-specific documentation available for the Catalyst 8540 MSR:
Software Documents
Here is a list of the software documentation available for the Catalyst 8540 MSR:
You can access these documents on CCO at:
Cisco Product Documentation: ATM Adapters and Switches: Catalyst 8540 MSR Documents: Catalyst 8540 MSR Release W5 Documents: Catalyst 8540 MSR Release 12.0 Documents: Catalyst 8540 MSR Release 12.0(10)W5(18c) Documents
On the Documentation CD-ROM at:
ATM Adapters and Switches: Catalyst 8540 MSR Documents: Catalyst 8540 MSR Release 12.0 Documents: Catalyst 8540 MSR Release 12.0(10)W5(18c) Documents
Feature Modules
Feature modules describe new features supported by Release 12.0(10)W5(18c) and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the features modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.
You can access these documents on CCO at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation
On the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.0: New Feature Documentation
Cisco IOS Documentation Set
The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents, which are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered the printed versions.
Documentation Modules
Each module in the Cisco IOS documentation set consists of two books: a configuration guide and a corresponding command reference. Chapters in a configuration guide describe protocols, configuration tasks, Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference.
You can access these documents on CCO at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0: Configuration Guides and Command References
You can access these documents on the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.0: Cisco IOS Release 12.0: Configuration Guides and Command References
Release 12.0 Documentation Set
Table 5 describes the contents of the Cisco IOS Release 12.0 software documentation set, which is available in electronic form and also in printed form upon request.
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Note You can find the most current Cisco IOS documentation on CCO and the Documentation CD-ROM. These electronic documents might contain updates and modifications made after the paper documents were printed. |
You can access the Cisco IOS documentation set on CCO at:
Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.0
You can access the Cisco IOS documentation set on the Documentation CD-ROM at:
Cisco IOS Software Configuration: Cisco IOS Release 12.0
Obtaining Documentation
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com. Translated documentation can be accessed at http://www.cisco.com/public/countries_languages.shtml .
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Registered CCO users can order the Documentation CD-ROM and other Cisco Product documentation through our online Subscription Services at http://www.cisco.com/pcgi-bin/subcat/kaojump.cgi.
Nonregistered CCO users can order documentation through a local account representative by calling Cisco's corporate headquarters (California, USA) at 408 526-4000 or, in North America, call 800 553-NETS (6387).
Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or maintenance contract customers can use the Technical Assistance Center. All customers can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed stamped response card included in many printed documents, or by sending mail to Cisco.
Cisco Connection Online
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CCO's broad range of features and services helps customers and partners to streamline business processes and improve productivity. Through CCO, you will find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online support services, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on CCO to obtain additional personalized information and services. Registered users may order products, check on the status of an order and view benefits specific to their relationships with Cisco.
You can access CCO in the following ways:
You can e-mail questions about using CCO to cco-team@cisco.com.
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to warranty or maintenance contract customers who need technical assistance with a Cisco product that is under warranty or covered by a maintenance contract.
To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport.
To contact by e-mail, use one of the following:
| Language | E-mail Address |
|---|---|
In North America, TAC can be reached at 800 553-2447 or 408 526-7209. For other telephone numbers and TAC e-mail addresses worldwide, consult the following web site: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Software Configuration Tips on the Cisco Technical Assistance Center Home Page
If you have a CCO log-in account, you can access the following URL, which contains links and tips on configuring your Cisco products:
http://www.cisco.com/public/technotes/serv_tips.shtml
This URL is subject to change without notice. If it changes, point your Web browser to CCO, press Login, and click on this path: Technical Assistance Center: Technical Tips.
The following sections are provided from the Technical Tips page:
- Access Dial Cookbook—Contains common configurations or recipes for configuring various access routes and dial technologies.
- Field Notices—Notifies you of any critical issues regarding Cisco products and includes problem descriptions, safety or security issues, and hardware defects.
- Frequently Asked Questions—Describes the most frequently asked technical questions about Cisco hardware and software.
- Hardware—Provides technical tips related to specific hardware platforms.
- Hot Tips—Describes popular tips and hints gathered from the Cisco Technical Assistance Center (TAC). Most of these documents are available from the TAC Fax-on-demand service. To reach Fax-on-demand and receive documents at your fax machine from the United States, call 888 50-CISCO (888 502-4726). From other areas, call 650 596-4408.
- Internetworking Features—Lists tips on using Cisco IOS software features and services.
- Sample Configurations—Provides actual configuration examples that are complete with topology and annotations.
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate and value your comments.