Cisco E-Mail Manager Option

Document ID: 68085

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Cause
Solution
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Related Information

Introduction

This document provides a solution in a Cisco E-Mail Manager environment when the User Interface (UI) Server experiences slow performance.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco E-Mail Manager configuration

Components Used

The information in this document is based on Cisco E-Mail Manager 5.0 and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The Cisco E-Mail Manager UI Server experiences slow performance. Alternatively, if you have installed a WebView Server on the same system as the UI Server, you encounter slow performance when you run WebView reports.

View the servletexec.log file from this directory:

C:\Program Files\New Atlanta\ServletExec ISAPI

The log can contain this error message:

Error. The server encountered an unexpected condition which prevented it from 
fulfilling the request. java.lang.OutOfMemoryError: 
at com.newatlanta.servletexec.JSP10JspWriter.(JSP10JspWriter.java:32) 
at com.newatlanta.servletexec.JSP10PageContext.initialize(JSP10PageContext.java:60) 
at com.newatlanta.servletexec.JSP10JspFactory.getPageContext(JSP10JspFactory.java:32) 
at pagecompile._default._cem._statusview_xjsp._jspService(_statusview_xjsp.java:27) 
at com.newatlanta.servletexec.JSP10HttpJspPage.service(JSP10HttpJspPage.java:41)

Cause

This error occurs due to a memory issue. Increase the Virtual Machine memory settings in order to enhance performance.

Solution

Complete these steps in order to increase the memory settings for Maximum Heap Size:

1. Navigate to http:\\localhost\servlet\admin in order to go to the main UI Server window.

2. Click Settings under Virtual Machine (see arrow A in Figure 1).

   Figure 1 – Main UI Server Window

   

   The Java Virtual Machine (VM) Settings window appears.

3. Change the value of Maximum Heap Size to 524288 KB (512MB) (see arrow B in Figure 2).

   Figure 2 – The Java Virtual Machine (VM) Settings Window

   

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Related Information

• WebView Hung - java.lang.OutOfMemoryError
• Technical Support & Documentation - Cisco Systems