Cisco E-Mail Manager Option

Document ID: 64103

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Cisco E-Mail Option Version 4.x
Cisco E-Mail Option Version 5.x
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Related Information

Introduction

This document describes how to identify the version, Service Release (SR), and Engineering Special (ES) of Cisco E-Mail Manager Option. This data is useful when you troubleshoot Cisco E-Mail Manager Option in a Cisco Intelligent Contact Management (ICM) Enterprise environment.

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

• Cisco ICM

• Cisco E-Mail Manager Option

Components Used

The information in this document is based on these software and hardware versions:

• Cisco E-Mail Manager Option version 4

• Cisco E-Mail Manager Option version 5

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Cisco E-Mail Option Version 4.x

Complete these steps to obtain the version and patch data for Cisco E-Mail Manager Option version 4.x:

1. Start an Internet Explore (IE) session.

2. Type http://<hostName>8088 in the IE Address field.

3. Click the IE Go button or press Enter on your keyboard.

   The System Information screen is displayed.

4. Choose one of these methods to display the version, build, and patch data:

   • Click Diagnostics > System Info in the left pane.

     The System Information window is displayed:

     Figure 1 – System Information - Diagnostics

     

     The RServer field shows the current version, build, and patch—version 4.0.678, Build 233 and patch 5.

   • Access the C:\Programs Files\Cisco\eMail Manager\instances\<cust_inst>\log directory to open an RServer log file.

     A Notepad window displays the version, build, and patch data— version 4.0.678, Build 233 and patch 5 (see the outlined text in Figure 2):

     Figure 2 – Content of RServer Log

     

Cisco E-Mail Option Version 5.x

Complete these steps to obtain the version and build data for Cisco E-Mail Manager Option version 5.x:

Note: This procedure displays version and build data only.

1. Start an Internet Explore (IE) session.

2. Type http://<hostName>8088 in the IE Address field.

3. Click the IE Go button or press Enter on your keyboard.

   The System Information screen is displayed.

4. Click Diagnostics > System Info in the left pane.

   The System Information is displayed:

   Figure 3 – System Information - Diagnostics

   

   The RServer field displays the version and build data only—version 5.0.0701, Build 701 (see Figure 3).

5. Complete these steps to obtain the service release and engineering special data:

   1. Select Start > Settings Control Panel > Add/Remove Programs.

      The Add/Remove Programs window is displayed:

      Figure 4 – Add/Remove Programs

      

   2. Navigate the Add/Remove Programs list to locate programs which are related to Cisco E-Mail Manager Option.

      The Add/Remove Programs list identifies the following data relating to Cisco E-Mail Manager Option in Figure 4:

      • Cisco E-Mail Manager Option base installation (see arrow A). Combined with the RServer information in Figure 3, the base installation is Cisco E-Mail Manager Option version 5.0.0701, Build 701.

      • The current Engineering Special for Cisco E-Mail Manager Option (see arrow B)—1.

      • The current Service Release for Cisco E-Mail Manager Option (see arrow C)—1.

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Related Information

• Technical Support & Documentation - Cisco Systems