Cisco E-Mail Manager Option

Document ID: 63678

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Introduction

This document describes why the Cisco E-Mail Manager Configuration program resets the parameter values in the wl.cfg file to the default values and provides a workaround in the Cisco E-Mail Manager Option.

Note: The wl.cfg file is located in the C:\Program Files\Cisco\E-Mail Manager\Instances\<cust_inst> directory where C represents the drive.

Note: An Engineering Special has been provided for this issue. Please go to the Bug Toolkit and type CSCsa43931 in the Enter known bug ID field.

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

• Cisco E-Mail Manager Option

Components Used

The information in this document is based on these software and hardware versions:

• Cisco E-Mail Manager Option versions 4.x, 5.x, and 6.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

When you run the Cisco E-Mail Manager Configuration program, the changes to the parameter values in the wl.cfg file are reset to the default values. Thus, the changes of the parameter value for the wl.cfg file are lost. The sequence follows:

1. Open the wl.cfg file with any text editor. The wl.cfg file is located in the C:\Program Files\Cisco\E-Mail Manager\Instances\<cust_inst> directory where C represents the drive.

2. Modify this line in the wl.cfg file:

   • From:

     EXEC_ARGS=java.exe -Xms20m - Xmx96m "-Djava.library.path=C:......

   • To:

     EXEC_ARGS=java.exe -Xms40m - Xmx192m "-Djava.library.path=C:......  

3. Open the Cisco E-Mail Manager Configuration tool. Without any modification, select File > Exit.

4. Click Yes to save the configuration changes.

5. Open the wl.cfg file with any text editor. Xms40m and Xmx192m revert to the default value of Xms40m and Xmx96m.

Solution

Complete the following procedure to workaround this problem:

1. Open the cp.properties file with any text editor. The cp.properties file is located in the C:\Program Files\Cisco\E-Mail Manager\Instances\<cust_inst> directory where C represents the drive.

2. For the TServer memory settings, make these changes:

   • Match TS_MEM_START=20, indicated by the B arrow in Figure 3 with Xms20m, indicated by the B arrow in Figure 1.

   • Match TS_MEM_MAX=96, indicated by the A arrow in Figure 3 to Xmx96m, indicated by the C arrow in Figure 1.

   Figure 1: TSERVER Section in wl.cfg

   

3. For the Inbasket memory settings, make these changes:

   1. Match IB_MEM_START=20, indicated by the D arrow in Figure 3 with Xms20m, indicated by the B arrow in Figure 2.

   2. Match IB_MEM_MAX=96, indicated by the C arrow in Figure 3 with Xmx96m, indicated by the B arrow in Figure 2.

   Figure 2: INBASKET Section in wl.cfg

   

   Figure 3: cp.properties

   

4. Save and close the file.

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