Document ID: 63088
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Problem
Solution
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Introduction
This document describes one reason why the Spell Check and Reply Language options are defaulted to Spanish - even if the recipient profile is set to English in a Cisco E-Mail Manager Option environment.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
-
Cisco E-Mail Manager
Components Used
The information in this document is based on these software and hardware versions:
-
Cisco E-Mail Manager Option version 5.0
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Background
Cisco E-Mail Manager Option uses a multi-lingual language identifier to detect the language of incoming mail then sends the auto-response in the language detected. The message text is parsed by the tool to identify the language of the mail. If the language in the e-mail location list is supported by Cisco E-Mail Manager Option, an auto-response is sent in that language.
Problem
When responding to a mail, the profile for the recipient specifies English, but the Spell Check and Reply Language options are defaulted to Spanish in the response screen.
Even if you select English in both the Spell Check and Reply Language menu in the Response Screen options, these two options remain in Spanish. None of them can be changed from English to Spanish.
Solution
To resolve this problem, modify the UI_ LOCALES parameter in the rserver.cfg file, which is located in the c:\Program Files\Cisco\E-Mail Manager\Instances\<inst>\engine\ by default. The modification is to remove all the other languages except English, as shown in Figure 1.
Figure 1: Modifying UI_LOCALES
With this change, the text portion of auto-response is always sent in English without considering what language the incoming mail is in. However, the template for auto-response can be created in any language. Also, this does not limit the agent's ability to select a language for the reply e-mail. Agents continue to have different language options for the reply e-mail. This workaround only defaults the auto-responses to English.
This change does cause a limitation with the agent profile. English is the only option in the E-Mail Locale and Screen Locale field, as shown in Figure 2. Therefore, the administrator cannot configure the agent’s screen to any language other than English.
Figure 2: Partial Agent Profile
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| Updated: Jan 27, 2006 | Document ID: 63088 |