Cisco E-Mail Manager Option

Document ID: 60025

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Separate UI Server Configuration
Problem
Solution
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Related Information

Introduction

This document describes one reason why Spellcheck fails to run and provides a solution in a Cisco E-Mail Manager environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco E-Mail Manager

• Cisco Intelligent Contact Management (ICM)

Components Used

The information in this document is based on these software and hardware versions:

• Cisco E-Mail Manager Option version 5.0

• Cisco ICM version 5.0 and later

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Separate UI Server Configuration

The User Interface (UI) Server can be put on a separate machine to improve scaling, as Figure 1 shows. The firewall with Network Address Translation (NAT) has to open two conduits for successful communication between agents outside the firewall and Cisco E-Mail Manager. One is for the UI server and the other is for the Cisco E-Mail Manager server.

Problem

Agents outside the firewall fail to run reports and Spellchecker in Cisco E-Mail Manager version 5.0. When this problem occurs, two symptoms appear. First, the agent receives the error, as Figure 2 shows. Second, the error messages, shown in Figure 3, appear in the Java console.

Figure 3: Java Console

Solution

Since the NAT is in the firewall, you must configure two conduits. One is for the Spellcheck engine which listens on TCP port 8600 and the other is for the UI server which listens on TCP port 80 by default for the browser.

In order to get the Spellchecker to work, it is necessary to allow the applet on the client machine to connect to the Cisco E-Mail Manager Server. This is usually not the machine that the UI Server is on. In a NAT environment, since the client applet only knows the inside global address of Cisco E-Mail Manager, the UI server must provide the inside local address of the Cisco E-Mail Manager by adding this information to the properties.xml file, located in the c:\Program Files\Cisco\E-Mail Manager\Instances\<Instance Name>\UI Server\uiroot\WEB-INF\properties\default\cem directory, by default. Figure 4 shows details of the added line.

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Related Information

• NAT: Local and Global Definitions
• Technical Support & Documentation - Cisco Systems