Document ID: 23700
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Sample Output from the User Performance Summary Report
Explanation of System Defined Users
Unassigned
Rejected
Public
Overload
Overdue
Reserved
Unknown
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Introduction
In Cisco E-Mail Manager, you can see several defined users while you work in the system or when you view the User Performance Summary Report. This document discusses what these users do. The document also defines ownership by these users of an e-mail address in E-Mail Manager.
Prerequisites
Requirements
Readers of this document should have knowledge of this topic:
-
Users and groups in E-Mail Manager
Components Used
The information in this document is based on the E-Mail Manager version 4.0.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Sample Output from the User Performance Summary Report
This is an example of the User Performance Summary Report from the Report Builder:
|
User |
No. Rules Assigned or Initial Claim |
No. Answered |
Average Response Time |
Percent Within Service Standard |
No. Assigned to Other |
No. Archived Without Reply |
No. Still Active Without Reply |
Average Wait Time for Active |
Maximum Wait Time for Active |
Average Work Time |
|---|---|---|---|---|---|---|---|---|---|---|
|
Unassigned |
8 |
0 |
— |
— |
0 |
0 |
8 |
0 days 01:39:29 |
0 days 02:47:11 |
— |
|
Rejected |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Admin |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Public |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Overload |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Overdue |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Reserved |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
System |
0 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
|
Unknown |
8 |
0 |
— |
— |
0 |
0 |
0 |
— |
— |
— |
Explanation of System Defined Users
This section provides details that describe the System Defined Users.
Unassigned
The Unassigned queue contains messages that the rule tree does not assign to a user or group. Also, this queue is a location for the placement of e-mail when problems interrupt rules processing.
Rejected
The Rejected queue holds e-mail that successfully downloads but is not an inquiry from a customer. Examples include a message from a daemon and returned e-mail. E-mail only enters the Rejected queue if the rules explicitly assign the e-mail to the queue. The only default rule that assigns e-mail to the Rejected queue is the undeliverable rule. Monitor the queue regularly to avoid the misroute of e-mails to this queue and to archive e-mails that you do not need.
Public
The Public user is the owner of all public libraries. This queue accepts no e-mail assignments.
Overload
The Overload queue is the default queue for e-mail that arrives through the overload rules. No agent or rule outside of the Overload rule tree can assign e-mail to this queue.
Overdue
The Overdue queue is the default queue for e-mail that the overdue rules send. No agent or rule outside of the Overdue rule tree can assign e-mail to this queue.
Reserved
The Reserved user is the owner of all autoresponses. This queue accepts no e-mail assignments.
Unknown
The Unknown user is the owner of e-mail with no assignment to another user or group. Typically, Unknown owns only e-mail under process by a rule tree.
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| Updated: Mar 29, 2005 | Document ID: 23700 |