Cisco E-Mail Manager Option

This document describes why you can receive this message which appears in the TServer log on the Cisco E-Mail Manager:

[10/23/2003 14:40:57 CDT : httpd1_Connection-651] AgentInfoConnectionHandler,
  ignoring deleted
agent: 2350
[10/23/2003 14:40:57 CDT : httpd1_Connection-651] AgentInfoConnectionHandler, 
  ignoring deleted
agent: 2128
[10/23/2003 14:41:03 CDT : httpd1_Connection-651] AgentInfoConnectionHandler, 
  ignoring deleted
agent: 2350
[10/23/2003 14:41:03 CDT : httpd1_Connection-651] AgentInfoConnectionHandler, 
  ignoring deleted

Note: The message is displayed over multiple lines here due to space limitations.

A. You will find this message in a log named tserver.log in the Cisco E-Mail Manager log directory. TServer is a Cisco E-Mail Manager component which controls database transactions. This message is the agent status, and represents a previously deleted agent. In fact, it is not an error, but an informational message, which indicates that there is no need to build a queue for the deleted agent. It is displayed at the time of startup.

This message has no negative impact on the production Cisco E-Mail Manager. Agent IDs are kept for historical report purposes.