Improving customer service and increasing productivity are critical challenges for a successful contact center. Making such strategic decisions as staffing levels, contact-handling procedures, and technology investments requires that managers be armed with accurate and timely reports on contact center activity.
Cisco Reporting provides customers with enterprise-wide, real-time, and historical data to generate accurate and timely reports. Because of the flexible reporting capabilities of the software and the comprehensive nature of the information collected, managers can utilize contact center data in a manner that best supports overall business objectives -- continuing the evolution towards a true Customer Interaction Network.
Gartner Names Cisco a Leader
Cisco named a leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.
Provide a More Compelling Customer Experience (04:33 min)
The Cisco Customer Interaction Network uses such emerging technologies as presence detection, click-to-talk, and multichannel collaboration tools to enable a richer customer experience.