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Cisco Unified Contact Center Express

UCCX: Login Fails with "AXL Authentication failed" Error Message

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Document ID: 113364

Updated: Dec 21, 2011

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Introduction

The Cisco Unified Contact Center Express (UCCX) server login fails with this error message:

AXL Authentication failed.Please try again. 
Please use the browsers back button to go back to the login page

This document describes how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco UCCX 5.x/7.x/8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The Cisco UCCX server login fails with this error message:

AXL Authentication failed.Please try again. 
Please use the browsers back button to go back to the login page

Solution

In order to resolve this issue, reset the password of the AXL user.

Complete these steps:

  1. On the UCCX server, choose C:\ Program Files\wfavvid, and double-click the cet.bat file. When prompted, click No for the warning on using this tool.

  2. Right-click the AppAdminSetupConfig object in the left-hand pane, and choose the Create option. Click Ok.

  3. In the new window, click the com.cisco.crs.cluster.config.AppAdminSetupConfig tab.

  4. Choose Fresh Install from the drop-down menu in order to change the value for Setup State. Click Ok.

  5. Click Apply in order to save the changes.

  6. After you create the AppAdminSetupConfig object, log in with the user name Administrator and password ciscocisco.

Related Information

Updated: Dec 21, 2011
Document ID: 113364