Document ID: 113364 |
Introduction
The Cisco Unified Contact Center Express (UCCX) server login fails with this error message:
AXL Authentication failed.Please try again. Please use the browsers back button to go back to the login page
This document describes how to troubleshoot this issue.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on the Cisco UCCX 5.x/7.x/8.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Problem
The Cisco UCCX server login fails with this error message:
AXL Authentication failed.Please try again. Please use the browsers back button to go back to the login page
Solution
In order to resolve this issue, reset the password of the AXL user.
Complete these steps:
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On the UCCX server, choose C:\ Program Files\wfavvid, and double-click the cet.bat file. When prompted, click No for the warning on using this tool.
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Right-click the AppAdminSetupConfig object in the left-hand pane, and choose the Create option. Click Ok.
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In the new window, click the com.cisco.crs.cluster.config.AppAdminSetupConfig tab.
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Choose Fresh Install from the drop-down menu in order to change the value for Setup State. Click Ok.
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Click Apply in order to save the changes.
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After you create the AppAdminSetupConfig object, log in with the user name Administrator and password ciscocisco.
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Related Information
- IPCC Express IP/IVR FAQ
- Voice Technology Support
- Voice and Unified Communications Product Support
- Technical Support & Documentation - Cisco Systems
| Updated: Dec 21, 2011 | Document ID: 113364 |