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Intelligent Voice and Video Self-Service
UC Customer Voice CIS-77674
Video Data Sheet
Learn how Cisco Unified Customer Voice Portal provides proven, cost-effective self-and agent-assisted services to callers. (4:57 min)
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Unified CVP helps:
- Eliminate clunky, one-size-fits-all menu trees that can frustrate customers
- Deliver more relevant personalized voice and video applications that exceed customer expectations
- Centralize management of larger, distributed deployments
- Increase visibility of your contact center operations to compare self-service performance against business metrics
Unified CVP combines the power of open standards with intelligent application development and management software to:
- Provide enhanced call control, platform management, and reporting services
- Deliver a high-performance solution for enterprise-level contact centers
- Offer world class customer service
- Increase customer satisfaction and overall business profitability
Key Business Advantages
- Aligns the contact center with your business strategy to help ensure unique, personalized service to each customer based on customer data in your enterprise
- Makes the contact center flexible enough to change as your business changes
- Reduces costs by queuing at the edge of the network and directing customer interactions to more cost-effective, personalized self-service applications
- Creates a consistent, world-class customer experience by providing a transparent transfer of information from voice and video self-service to agent-assisted service
