Cisco Unified Intelligent Contact Management Enterprise

Document ID: 60419

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
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Introduction

This document describes one reason why the installation of Cisco Intelligent Contact Management (ICM) Service Release (SR) 1 fails and provides a solution in a Cisco ICM Enterprise Edition environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco ICM

• Microsoft Windows NT or 2000 Server

Components Used

The information in this document is based on these software and hardware versions:

• Cisco ICM version 4.6.2 SR1

• Microsoft Windows NT or 2000 Server

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you install ICM 4.6.2 SR1, the Error Code: BASE_PRODUCT_NOT_DETECTED appears, as Figure 1 shows.

Solution

During the installation of ICM 4.6.2 SR1, the installer checks the c:\icr directory to verify the base software. For ICM 4.6.2 SR1, the base software is bld08799.ver, as Figure 2 shows.

Next, the installer checks the InstanceNumber key in the registry, as Figure 3 shows. If a value is missing, the installation of ICM 4.6.2 SR1 fails.

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