Cisco Unified Intelligent Contact Management Enterprise

Document ID: 51478

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem
Solution
Related Information

Introduction

This document describes why the Target Assignment for CallID xxxxxx Unknown message appears in the Open Peripheral Controller (OPC) log on the Peripheral Gateway (PG). It also provides a solution for suppressing this message in a Cisco Intelligent Contact Management (ICM) environment.

Note: xxxxxx represents the CallID number.

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

• Cisco ICM

Components Used

The information in this document is based on these software and hardware versions:

• Cisco ICM

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

The following message appears in the OPC log on the PG:

Target assignment for CallID 606339 unknown (serviceNum=1 callindIDType=70,
callingDev=65592 calledDev=)

All of the call routing operations continue to function normally and properly.

Solution

This message is informational and is not an error. It is related to calls which is associated with a specific Route or Service, but this specific Route or Service is not configured in the ICM configuration. When OPC receives an Offered event for a call that cannot be targeted to a valid Route or Service, OPC attempts to map a call to a Peripheral Target from the provided CallingDevice and CalledDevice received within the event.

The value of ReportUnknownTargetAssignments is used to control the tracing of this message. A value of 1 results in OPC generating this message. A value of zero disables this message. Any other value results in OPC generating this message.. The procedure follows:

1. Select Start > Run.

2. Type regedt32.

3. Navigate to the following registry key (XX identifies the PG in PGXX):

   • ICM verion 4.6.2 and earlier, shown in Figure 1

     HKEY_LOCAL_MACHINE\SOFTWARE\GeoTel\ICR\<cust_inst>\PGXX\
       PG\CurrentVersion\OPC\ReportUnknownTargetAssignments

     Figure 1: Registry Editor for Cisco ICM Version 4.6.2 and Earlier

     

   • ICM Version 5.x and later, as shown in Figure 2

     HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,INC.\ICM\<cust_inst>\
       PGXX\PG\CurrentVersion\OPC\ReportUnknownTargetAssignments

     Figure 2: Path to Access the Registry Value in ICM Version 5.0 and Later

     

4. The default value of ReportUnknownTargetAssignments is 1. Set it to 0 to suppress this message. This setting is dynamic. There is no need of cycling any process on the PG. In a duplexed environment, it propogates to the other side automatically.

Related Information

• Technical Support - Cisco Systems