Cisco Unified Intelligent Contact Management Enterprise

Document ID: 51226

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Cisco ICM Versions 4.1.x through 4.6.1
Cisco ICM Versions 4.6.2 and Later
Related Information

Introduction

This document describes the different methods of locking out configuration changes for different versions of Cisco Intelligent Contact Management (ICM).

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

• Cisco ICM

• Microsoft SQL Database Server

Components Used

The information in this document is based on these software and hardware versions:

• Cisco ICM

• Microsoft Windows NT 4.0 and Windows 2000

• Microsoft SQL Database Server versions 6.5 and 7.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Cisco ICM Versions 4.1.x through 4.6.1

Running the rtsetting.exe utility is the method for locking out configuration change for ICM versions 4.1.x through 4.6.1. The procedure follows:

1. Click Start > Run.

2. In the dialog box, type rtsetting.exe.

3. Press Enter, the Router Settings window appears.

   

4. Select Global, in the left pane.

5. Select the DB Maintenance box.

Cisco ICM Versions 4.6.2 and Later

The Rtsetting utility is obsolete since ICM 4.6.2. Use regedt32.exe to lock out the ICM configuration change. The procedure follows:

1. Click Start > Run.

2. In the dialog box, type regedt32.exe.

3. Locate the window marked "HKEY_LOCAL_MACHINE". Make it the active window. Drill-down to the following key, shown below:

   • For ICM version 4.6.2:

     Software/Geotel/ICR/<cust_inst>/RouterX/Router/
       CurrentVersion/Configuration/Global

   • For ICM version 5.0 and later:

     Software/Cisco Systems Inc./ICM/<cust_inst>/RouterX/Router/
       CurrentVersion/Configuration/Global

     Note: The above key is displayed over two lines due to space limitations. RouterX represents the side of the ICM router your are working on. It can be either RouterA or RouterB.

4. Set theDBMaintenance value to 1. This key setting is dynamic. There is no need of cycling any process on the CallRouter. In a duplex configuration, it is not necessary to set both sides. It automatically propagates to the other side.

1. Click Start > Run.

2. In the dialogue box, type ICMDBA.

3. Navigate to the Logger Database.

4. Click Data.

5. Select Synchronize from the drop-down menu.

   

6. If you want to lock out the changes, select the Lockout Changes checkbox.

Related Information

• Technical Support - Cisco Systems