Document ID: 49583
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background
Problem
Solution
Related Information
Introduction
This document describes one of the reasons why the Configuration Management Service (CMS) control icon does not exist on the Cisco Intelligent Contact Management (ICM) Admin Workstation (AW) in an ICM environment.
Prerequisites
Requirements
Readers of this document should have knowledge of these topics:
-
Cisco ICM
Components Used
The information in this document is based on these software and hardware versions:
-
Cisco ICM version 5.x
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Background
The CMS node is added in the Distributor AW in Cisco ICM version 5.0. It provides a Remote Procedure Call (RPC)-type Java API for non-ICM applications like Cisco Collaboration Server, Cisco E-Mail Manager, or third-party applications to query or change ICM configuration.
To configure CMS, run the CMS control tool on the ICM AW.
Problem
The CMS control executable shortcut is missing on the ICM AW, as shown below.
The other symptom is the cmsnode process does not appear, as shown below.
Solution
This is a configuration issue. Run setup on the AW to verify the CMS node box is checked, as shown below.
Running the setup and checking the CMS node check box solves the problem.
Related Information
| Updated: Apr 29, 2005 | Document ID: 49583 |