Document ID: 43201
Contents
Introduction
Before You Begin
Conventions
Prerequisites
Components Used
Symptom
Solution
Related Information
Introduction
The Translation Route Wizard can automate the correct associations with peripheral targets, labels, and routes. This document describes a problem where the Translation Route Wizard displays a database error when started on a Client Admin Workstation (AW) and the workaround.
Before You Begin
Conventions
For more information on document conventions, see the Cisco Technical Tips Conventions.
Prerequisites
Readers of this document should be knowledgeable of the following:
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Cisco Intelligent Contact Management (ICM)
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Microsoft Windows Registry Editor Utility
Components Used
The information in this document is based on the software and hardware versions below.
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Cisco ICM version 4.6.2
The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.
Symptom
The Translation Route Wizard does not open properly. When launching the Translation Route Wizard, a database error appears, see Figure 1, instead of displaying the Translation Route Wizard screen.
Figure 1: Translation Route Wizard
Verify the following conditions:
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Machine is a Client AW
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Cisco ICM version is 4.6.2
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Network connectivity is good between the Client AW and Distributor
Solution
To resolve this problem, you must delete and recreate a registry key. Complete this step-by-step procedure:
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Close the Translation Route Wizard.
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Select Start > Run.
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Type regedt32.
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From HKEY_LOCAL_MACHINE, drill-down to locate the UseCCDB value, as shown in Figure 2. The search path is as follows:
Figure 2: Registry EditorHKEY_LOCAL_MACHINE\Software\GeoTel\ICR\<cust_inst>\AW\ICR Configure\Debug\UseCCDB
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Select Edit > Delete to delete the existing UseCCDB value.
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Select Edit > Add Value. The Add Value dialogue box opens, Figure 3.
Figure 3: Add Value
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Type UseCCDB in the Value Name field.
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Select REG_SZ in the Data Type drop-down box.
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Click OK to add the new UseCCDB value.
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The String Editor dialogue box opens, Figure 4.
Figure 4: String Editor
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Set the value of UseCCDB to Yes on the Client AW.
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Click OK.
Note: If the string setting is created in the registry on the Distributor AW, the value should be set to No.
Related Information
| Updated: Aug 10, 2005 | Document ID: 43201 |