Cisco Unified Intelligent Contact Management Enterprise

Document ID: 42785

Contents

Introduction
Before You Begin
      Conventions
      Prerequisites
      Components Used
Problem
Solution
Related Information

Introduction

This document provides an explanation and solution for the error message, "Real time events have stopped. Closing Application! " received in real time reporting utilities on the Admin Workstation (AW) in a Cisco Intelligent Contact Management (ICM) environment.

Note: This document only applies to Monitor ICM. It also only pertains to ICM 4.6.x, since Monitor ICM no longer exists in ICM 5.0 and later.

Before You Begin

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Prerequisites

Readers of this document should be knowledgeable of the following:

• Cisco ICM configuration and troubleshooting

Components Used

The information in this document is based on the software and hardware versions below.

• Cisco ICM version 4.6.x

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Problem

When this problem occurs, Monitor ICM fails with the following message:

Real time events have stopped. Closing Application!

Monitor ICM generates the error message within a couple of minutes of loading and then aborts. Even without a report running, the above error message may occur, if Event Monitor opens on startup. All other applications on the AW run normal.

Solution

To resolve this issue, complete the following steps:

1. Open Monitor ICM.

2. If Event Monitor is running, click Exit to close the Events window.

   Figure 1: Events

   

3. Before the error message appears, close all reports that automatically opened with Monitor ICM.

4. Select Options.

5. Save the desktop settings, click Save Settings Now.

   Figure 2: Monitor ICM

   

6. Stop and start Monitor ICM.

7. Save the desktop settings.

8. Verify this error message does not appear.

If Monitor ICM still generate the error message, you should open a case with Cisco Technical Assistance Center (TAC). If not, new reports may now be saved with the Monitor ICM settings.

Related Information

• Technical Support - Cisco Systems