Cisco Unified Intelligent Contact Management Enterprise

Document ID: 24604

Contents

Introduction
Before You Begin
      Conventions
      Prerequisites
      Components Used
Determine the Up-Time
      Microsoft Windows NT
      Microsoft Windows 2000
Related Information

Introduction

This document provides information on how to verify the amount of time the Cisco Intelligent Contact Management (ICM) node has been running. This can be helpful when determining if it is necessary to reboot your system. Microsoft Windows NT/2000 can act abnormally if it remains running for an extended period of time, for example, more than a year.

Before You Begin

Conventions

For more information on document conventions, see the Cisco Technical Tips Conventions.

Prerequisites

Readers of this document should be knowledgeable of the following:

• Microsoft Windows NT or 2000

Components Used

The information in this document is based on the software and hardware versions below.

• All Cisco ICM releases

• Microsoft Windows NT 4.0 or Microsoft Windows 2000

The information presented in this document was created from devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If you are working in a live network, ensure that you understand the potential impact of any command before using it.

Determine the Up-Time

Microsoft Windows NT

To determine how long your Microsoft Windows NT machine has been running, you must find out the date the system created the pagefile.sys file. This file usually resides on the root directory of the C drive, however it may be moved to another drive by your System Administrator. You can issue the dir pagefile.sys command to determine when the system created the pagefile.sys file, as shown in the following example:

C:\>dir pagefile.sys 
Volume in drive C is KU800012700 
Volume Serial Number is 287C-090A 
Directory of C:\ 
04/18/01 02:58p    536,870912 pagefile.sys 
            1 File(s) 536,870,912 bytes 
                    1,001,652,224 bytes free

In this example, the Cisco ICM node has been running since April 18, 2001.

Microsoft Windows 2000

For Microsoft Windows 2000, since pagefile.sys is a hidden file by default, the following command should be executed:

C:\>dir /s /a:h pagefile.sys 
         Volume in drive C is W2K 
         Volume Serial Number is 74D5-5A00 

         Directory of C:\ 

         07/01/2002  02:03p         524,288,000 pagefile.sys 
               1 File(s)    524,288,000 bytes 

         Total Files Listed: 
               1 File(s)    524,288,000 bytes 
               0 Dir(s)   1,181,540,864 bytes free

Note: /S and /A:H represent displaying files in specified directory and files with hidden attribute respectively.

In this example, the Cisco ICM node has been running since July 1, 2002.

Related Information

• Technical Support - Cisco Systems