Cisco Unified Intelligent Contact Management Enterprise

Document ID: 18702

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Download Software
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Introduction

This document provides step-by-step instructions to access files from the Cisco Special File Access Publication Tool. The tool allows internal Cisco employees to publish temporary files to Cisco.com and make them accessible to customers through a unique code. Each code is valid for seven days.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is not restricted to specific software and hardware versions.

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Download Software

As an internal Cisco employee, when you publish files to Cisco.com, you can choose an option to send publication alerts to customers. When you choose this option, customers receive an e-mail notification.

The e-mail notification looks like this:

Customers must complete these steps in order to retrieve published files:

1. Click the link in the e-mail.

   The Downloads window is displayed.

2. Type the Access Code provided in the e-mail into the Special Access Code section.

   Note: The Access Code is case-sensitive.

3. Click Execute.

   The Software Download window is displayed. Only files associated with the Access Code are visible.

4. Click the appropriate file under Filename.

   The Software License Agreement page is displayed. Read the agreement, and scroll to the bottom of the page.

5. Click YES if you agree to the terms and conditions, and continue to the next step.

   The Software Download window is displayed.

   Note: Due to space limitations, only the relevant portion of the window is shown here:

   Note:  If you do not agree to the license terms and conditions, you can click NO to cancel the download.

   

6. Click the underlined filename.

   Based on the browser you use, the next dialog box can appear differently. However, you need to perform the same action. You need to save the file.

   

7. Select the option to save the file to the disk, and click OK.

8. If additional files are available for download, use the Back button on the browser to return to the Software Download page, and repeat steps 6 and 7.

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